What are the responsibilities and job description for the Business Development Manager - Customer Relationship Expert position at Eastern Metal Supply, Inc.?
About the Role:
This position at Eastern Metal Supply, Inc. is focused on building strong relationships with existing and new customers to expand their accounts. The ideal candidate should be highly motivated and have a proven track record in sales.
Key Responsibilities:
- To ensure exceptional customer service and relations, communicate effectively with customers through various channels.
- Maintain accurate documentation and provide timely updates regarding quotes, sales orders, and other necessary data.
- Analyze and prepare quote documentation with precise pricing and configurations; create quotes and contracts for potential customers.
- Develop personal rapport with customers to understand their current and future needs.
- Identify and generate new business leads through targeted outreach, close sales resulting from these efforts, and follow up on sales leads.
- Submit regular call reports and compile sales reports by collecting, analyzing, and summarizing sales information.
Requirements:
- A bachelor's degree is preferred
- Prior experience in customer service and sales is required
- Experience in the metals industry or aluminum sales would be advantageous
- The ability to prioritize tasks, organize duties, and maintain attention to detail
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office applications, including Word and Excel
- Strong mathematical skills are essential
We strive to create an inclusive workplace where every individual has equal opportunities and feels valued.
