Credit & Collections Representative

Credit Collections Representative
The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employees with this job title.

• Maintaining effective control of all assigned accounts in accordance with guidelines established in the Credit Policy
• Closely monitor cash receivables, establish credit relationships with credit- worthy companies and collect balances within established credit terms
• Communicate with inside and outside sales representatives regarding credit decisions, delinquencies, deliveries, credit holds and other information needed
• Initiate calls to customers with accounts that are past due for payment
• Manage all aging reports, and work to resolve open receivables
• Answer incoming calls from customers to resolve billing and invoicing discrepancies
• Review accounts regularly with Credit Manager
• Research orders and credit holds
• Generate email correspondences and make sound credit decisions on problematic accounts
• Assist Credit Manager with setting up new accounts and establish credit limits

Required Skills/Abilities:
• High School Diploma or equivalent, some college degree or credits earned in similar field preferred
• Five years of B2B collections experience, working with collection agencies
• Must be familiar with reading credit reports and making credit decisions
• Experience with Experian and D&B
• Strong verbal and written communication skills a must
• Proficient with Excel and other Microsoft programs
• High level of professionalism and persuasive negotiation techniques
• Ability to work independently in a fast-paced credit and collections environment
• Ability to communicate effectively with all levels of management

Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer
• Be able to read, write and communicate in English effectively