What are the responsibilities and job description for the EMS Supervisor - New Hampshire position at Eastern Mountain Sports?
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you!
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
Leadership & Team Development:
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
Operational Excellence:
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
Sales & Performance:
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
Customer Experience:
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the EMS brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We would love to meet someone who is
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
What's in it for you?
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
- A stable, successful and supported environment
- Length of service awards
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
About EMS
At Eastern Mountain Sports, we’re passionate about equipping adventurers with the gear they need to explore the outdoors. From hiking and climbing to skiing and paddling, our high-quality, sustainable products are designed to handle every journey—whether it’s a weekend in the mountains or an everyday adventure closer to home.
As a team, we share a deep love for the outdoors, a commitment to outstanding customer service, and a drive to inspire others to get outside. We believe in teamwork, value individuality, and foster an inclusive workplace where diverse perspectives fuel innovation and success. Whether you’re helping customers find the right gear in-store, developing products that stand up to the elements, or driving strategy behind the scenes, every role at EMS plays a part in our mission. If you're excited about the outdoors, retail, and making an impact, we’d love to hear from you!
