Eastern Municipal Water District is seeking a highly motivated individual to fill a vacancy in our Central Control / Special Services Department for the position of Operations Representative. If you meet the qualifications outlined below, and you are interested in joining a dynamic business environment working with a stellar team of professionals, we encourage you to apply for this excellent employment opportunity.
CLOSING DATE & TIME : WEDNESDAY, FEBRUARY 5, 2025 after 4 : 00PM Pacific Time
SALARY INFORMATION :
- Operations Representative I - Range 209
32.30 - $40.24 Hourly
5,598.67 - $6,974.93 MonthlyOperations Representative II - Range 21135.64 - $44.36 Hourly
6,177.60 - $7,689.07 MonthlyUnder immediate (Operations Representative I) to general (Operations Representative II) supervision, receives and transmits telephone and voice radio messages; provides appropriate District personnel with information received from the public, water distribution operators, and others; under established guidelines or at the direction of higher level staff, monitors the Supervisory Control and Data Acquisition (SCADA) terminals; and enters operation’s-related data into several databases; and performs related duties, as assigned.
DISTINGUISHING CHARACTERISTICS
Operations Representative I : This is the entry-level classification in the Operations Representative series. Initially, under immediate supervision, incumbents are primarily responsible for answering and referring incoming IOC calls and monitoring the wastewater SCADA system. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Operations Representative II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.
Operations Representative II : This is the fully-qualified journey-level class in this series Operations Representative series. Positions at this level are distinguished from the Operations Representative I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the District.
SUPERVISION RECEIVED AND EXERCISED
Receives immediate (Operations Representative I) or general supervision (Operations Representative II) from the Water Operations Supervisor. Exercises no direct supervision over staff.
For an overview of EMWD's excellent benefits package please click on the following link : EMWD Benefits Summary
To learn more about working at EMWD, view our Join EMWD video by clicking here .
EMWD’s mission is to deliver value to our diverse customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable services.
EMWD is a leader in sustainability efforts that provide long-term benefits to the environment and establishes EMWD as an industry front-runner in adapting to climate change. We have invested in solar energy programs that provide significant environmental benefits, are modernizing our fleet vehicles to be further reliant on clean energy, and have a long-term strategic priority to further reduce our carbon footprint while reducing financial impacts to customers.
Required Skills
Knowledge of :
Water treatment and water distribution, related hardware components and function, water quality, pressure and flow, including statutes and regulations.Methods and procedures for operating telephone and radio communication devices.Departmental parameters for routing calls and work orders.District service operations geographic locations and boundaries.District asset administrative duties and billing practices.Safety, environmental and company policy and procedures.Basic principles of water distribution and water quality as they relate to assigned areas of responsibility, sanitary sewer, brine and recycled water, source control, cross connection, backflow, and current practices.Operational characteristics of automated dispatch and maintenance repair systems.Principles and practices of record keeping.District and mandated safety rules, regulations, and emergency protocols.Techniques for providing a high level of customer service by effectively collaborating with the public, vendors, contractors, outside agencies, emergency first responders, and District staff.The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.Ability to :
Generate, update and maintain dispatch and maintenance work orders and associated tracking systems.Monitor assigned operational equipment.Monitor and communicate via multiple devices.Read (and relay) maps, diagrams, and drawings.React to visual and aural signs, alarms, and instructions during emergency events and situations.Maintain composure and accuracy, identify, prioritize, coordinate, and establish emergency corrective actions; dispatch, maintain correspondence, and document events during emergencies.Work independently with minimal supervision.Update and maintain a variety of databases, logs, and records.Generate and distribute system reports.Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.Required Experience
Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses / certifications as outlined below :
Operations Representative I : Two (2) years of experience in an operational call center environment.Operations Representative II : Three (3) years of progressively responsible experience in an operational call center environment, or one (1) year of experience as an Operations Representative I.Education :
Operations Representative I / II : Equivalent to completion of the twelfth (12grade.
Licenses / Certifications :
Operations Representative I / II : A valid California driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.Operations Representative I : A State of California Water Distribution Operator Certificate Grade I must be obtained within 15 months from date of hire.Operations Representative II : A State of California Water Treatment Operator Certificate, Grade I and a State of California Water Distribution Operator Certificate, Grade II.Knowledge of :
Water treatment and water distribution, related hardware components and function, water quality, pressure and flow, including statutes and regulations.Methods and procedures for operating telephone and radio communication devices.Departmental parameters for routing calls and work orders.District service operations geographic locations and boundaries.District asset administrative duties and billing practices.Safety, environmental and company policy and procedures.Basic principles of water distribution and water quality as they relate to assigned areas of responsibility, sanitary sewer, brine and recycled water, source control, cross connection, backflow, and current practices.Operational characteristics of automated dispatch and maintenance repair systems.Principles and practices of record keeping.District and mandated safety rules, regulations, and emergency protocols.Techniques for providing a high level of customer service by effectively collaborating with the public, vendors, contractors, outside agencies, emergency first responders, and District staff.The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.Ability to :
Generate, update and maintain dispatch and maintenance work orders and associated tracking systems.Monitor assigned operational equipment.Monitor and communicate via multiple devices.Read (and relay) maps, diagrams, and drawings.React to visual and aural signs, alarms, and instructions during emergency events and situations.Maintain composure and accuracy, identify, prioritize, coordinate, and establish emergency corrective actions; dispatch, maintain correspondence, and document events during emergencies.Work independently with minimal supervision.Update and maintain a variety of databases, logs, and records.Generate and distribute system reports.Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Salary : $32 - $40
