What are the responsibilities and job description for the Patient Service Representative position at Eastern Nephrology Associates, PLLC?
Job Description
Job Description
Patient Service Representative
Title : Patient Service Representative
FLSA Status : Non-exempt
Shift : Day Shift, Monday – Friday, 8am to 5pm
Reports to : Site Coordinator
Department : Greenville Operations
Employment Status : Full-time
Supervisory Responsibilities : No
Location : All Locations
Date Created / Last Evaluated : 02 / 16 / 2023 | 05 / 23 / 2024
Summary
The position is the first point of contact for patients at the clinic and the last point of contact prior to patients leaving the clinic. This position is responsible for ensuring that patients are processed in a friendly, professional manner and that all patient demographic and insurance information is accurate and updated each visit.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
- Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
- High School Diploma or GED equivalent.
- Clear criminal history.
Knowledge, Skills, and Abilities
Competencies
Supervisory Responsibilities
None
Essential Functions
Assist referral coordinator 45% of time
Scheduling and re-scheduling appointments in EHR 20% of time
Responsible for checking in / out patients for appointments, lab work, or studies 10% of time
Verify insurance and obtain pre-authorization numbers when required 10% of time
Updating outlying clinic schedules 5% of time
Point of contact for the medical records department 5% of time
Other duties as assigned 5% of time
Physical Demands
Work Environment
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
Benefits : 401(k) includes Safe Harbor and Profit Sharing / Choice of Medical Insurance Plans / Dental / Paid Disability and Life Insurance / Optional Life, Accident and Critical Insurance / Generous Paid-Time-Off
Eastern Nephrology is the region’s largest, private medical practice specializing in diseases and disorders of the kidney. Our continued growth is a direct result of providing excellent service and care to our patients. ENA is always seeking talented and compassionate clinical and administrative people to join our practice family.
Eastern Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. We are an E-Verify Employer. Pre-employment background checks are required for all employment positions. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact the Human Resources Department at 252-864-2049 to request assistance. The company provides reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law.
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