What are the responsibilities and job description for the Financial Aid Counselor/Consortium Coordinator (FACCC) (Administrative Program Specialist) position at Eastern Oregon University?
The Financial Aid Office (FAO) at Eastern Oregon University (EOU) is currently accepting applications for the Financial Aid Counselor/Consortium Coordinator (FACCC). This is a 12-Month, Full-Time, 1.0 FTE position that qualifies for the entire spectrum of Oregon public employee benefits including hehalthcare (employee and family), paid time off, retirement and more.
The Financial Aid Counselor/Consortium Coordinator is responsible for advising students and families on financial aid options, manages consortium program agreements for dually enrolled students, and oversees Federal “C” codes, rejects, and the Oregon Opportunity Grant (OOG). This role plays a key part in ensuring students receive financial aid support and aligns with the university’s mission of expanding educational opportunities in rural Oregon through partnerships with other institutions.
The FACCC assists students with financial aid inquiries and documentation, manages consortium agreements for dually enrolled students, and processes various financial aid applications, including post-baccalaureate aid and TEACH grants. Responsibilities include reporting enrollment through OFAX, handling Oregon Opportunity Grant (OOG) eligibility, and resolving FAFSA comment codes and rejects. This role also collaborates with other departments for recruitment and retention events, ensuring students receive essential financial aid support.
The Financial Aid Counselor position is part of the SEIU Classified Staff bargaining unit at the classification title of Administrative Program Specialist (APS).
Responsibilities
The Financial Aid Counselor/Consortium Coordinator is responsible for advising students and families on financial aid options, manages consortium program agreements for dually enrolled students, and oversees Federal “C” codes, rejects, and the Oregon Opportunity Grant (OOG). This role plays a key part in ensuring students receive financial aid support and aligns with the university’s mission of expanding educational opportunities in rural Oregon through partnerships with other institutions.
The FACCC assists students with financial aid inquiries and documentation, manages consortium agreements for dually enrolled students, and processes various financial aid applications, including post-baccalaureate aid and TEACH grants. Responsibilities include reporting enrollment through OFAX, handling Oregon Opportunity Grant (OOG) eligibility, and resolving FAFSA comment codes and rejects. This role also collaborates with other departments for recruitment and retention events, ensuring students receive essential financial aid support.
The Financial Aid Counselor position is part of the SEIU Classified Staff bargaining unit at the classification title of Administrative Program Specialist (APS).
- Financial Aid Counseling
- Provide customer service and respond to student and parent inquiries.
- Advise students on financial aid options from federal, state, institutional, and private sources.
- Assist students in resolving financial aid issues and facilitate aid delivery.
- Counsel students on loan debt, borrowing rights, and annual/aggregate loan limits.
- Consortium Agreement Program Coordination
- Manage financial aid for dually enrolled students.
- Process consortium agreements, verify enrollment, and adjust aid accordingly.
- Maintain compliance with federal financial aid regulations.
- Report enrollment through OFAX and collaborate with partner institutions.
- Post-baccalaureate/Endorsement/Certificate Student Management
- Ensure compliance with financial aid regulations for post-baccalaureate students.
- Monitor registration, adjust budgets, and revise loans as needed.
- Oversee financial aid eligibility for education endorsements and certificate programs.
- C Codes Processing
- Review and resolve FAFSA comment codes weekly to clear financial aid holds.
- Ensure compliance with regulations related to citizenship, veteran status, immigration, and more.
- Rejected FAFSA Resolution
- Identify and resolve errors in rejected FAFSAs to facilitate processing.
- Contact students to guide them through necessary corrections.
- Verification Processing
- Review student verification documentation for federal compliance.
- Analyze tax and family information to determine eligibility for aid.
- Budget Adjustments
- Process student requests for cost-of-attendance adjustments (e.g., study abroad, childcare, transportation).
- Ensure compliance to prevent over-awards.
- Satisfactory Academic Progress (SAP) Monitoring
- Review academic progress for financial aid eligibility.
- Process SAP evaluations, issue warnings, and handle appeals.
- Professional Judgment (PJ) for Special Circumstances
- Evaluate appeals for financial aid adjustments due to unique financial situations.
- Collect supporting documentation and modify FAFSA records as needed.
- Dependency Overrides
- Assess and approve dependency overrides for students with exceptional circumstances.
- Adjust financial aid budgets and update student records accordingly.
- Exit Counseling & Default Prevention
- Notify students about exit counseling and loan repayment options.
- Support default prevention efforts by advising students on repayment and forbearance plans.
- Two years of experience as an administrative specialist or executive support specialist which included administrative support for a project, program, or operation. Administrative support includes those duties beyond clerical/secretarial such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; and evaluation of projects, processes, and operations; OR
- an equivalent combination of training and experience.
- Demonstrate knowledge, skills, and experience to actively cooperate in a team environment.
- Excellent interpersonal communication.
- Strong customer service orientation.
- Excellent computer, math and database skills.
- Willingness to work overtime when necessary.
- Adhere to all federal and state regulations, and to office policies.
- Adhere to high accuracy and quality standards.
- Manage own time and workload.
- Promote EOU’s mission, values and principles.
- Must satisfactorily complete EOU criminal and credential background check. Having a criminal history is not an automatic bar to employment.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Eastern Oregon University will not sponsor applicants for employment visas.
- At least 2 years of administrative support experience, preferably in a higher education setting.
- Previous experience in financial aid operations, including processing applications, verifying student eligibility, or assisting with financial aid counseling.
Applicant must provide:
1) Letter of application (which should include why this position is attractive to the applicant, how it meets the applicant’s professional goals, and what attracts the applicant to EOU);
2) Resume/Curriculum vitae with the names, phone numbers and emails of at least three (3) professional references included.
Candidates are encouraged to review the values and principles of Eastern Oregon University https://www.eou.edu/institutional-effectiveness/values-and-principles/.
Only complete files of qualified applicants will be reviewed.
EOU offers a very attractive package of employee benefits including:
1) Letter of application (which should include why this position is attractive to the applicant, how it meets the applicant’s professional goals, and what attracts the applicant to EOU);
2) Resume/Curriculum vitae with the names, phone numbers and emails of at least three (3) professional references included.
Candidates are encouraged to review the values and principles of Eastern Oregon University https://www.eou.edu/institutional-effectiveness/values-and-principles/.
Only complete files of qualified applicants will be reviewed.
EOU offers a very attractive package of employee benefits including:
• Paid holidays (11 days/year)
- Paid vacation (accrues 8 hours/month)
- Paid sick time-off (accrues 8 hours/month – no limit!)
- Individual AND Family Healthcare Insurance: medical, dental and vision! (95% employer paid!)
- Generous Oregon Public Employee Retirement System benefits
- Employer paid life insurance
- Discounted tuition benefits for employees or eligible dependents
- Discounted athletics facilities membership
- For more details, see Prospective Employees https://www.eou.edu/hr/prospective-employees/.
Eastern Oregon University – Oregon’s Rural University! – is a respected public, higher education institution of academic excellence. Outstanding faculty and staff thrive and together fulfill their career ambitions to serve students from all walks of life. EOU is a beautiful, quaint campus nestled in a remarkably scenic, high elevation valley populated by wonderful, community-minded citizens that have balanced work-life flexibility. Take a virtual tour of Eastern Oregon University https://www.eou.edu/visitor/.
Eastern Oregon University is an EEO Employer and welcomes applications from women, members of historically underrepresented minority groups, US Veterans, and persons with disabilities. EOU is committed to providing equal opportunity in its recruitment, admissions, educational programs, activities and employment without illegal discrimination on the basis of age, color, disability, national origin, race, marital status, religion, sex, sexual orientation, gender identity, gender expression or any status as protected by state or federal law.
Salary : $3,713
