What are the responsibilities and job description for the Customer Service Representative position at Eastern Propane?
CUSTOMER SERVICE REPRESENTATIVE
Springvale, ME - Full-Time
About our energy
Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.
Why choose Eastern?
- Extensive benefits including 100% paid insurance options
- Matched 401(k) options
- Employee & family fuel discounts for your home
- 3.5 weeks paid time off 7 paid holidays
- Veteran’s Day paid holiday for active military and veterans
- Opportunity for growth
- Complimentary coffee, snacks, and Thanksgiving turkey
- Shortened summer hours
- Wellness reimbursement (gym, exercise classes, and more)
- Tuition reimbursement
- Additional voluntary benefits
- Pet insurance
About this opportunity
Eastern's team is looking for the right person to efficiently provide solutions to customer questions, concerns, and inquiries through positive and respectful dialogue. If you're able to multi-task, effectively manage customer calls, and facilitate other administrative responsibilities, we’d love to tell you more about the position.
What your role will look like
- Answering incoming calls from Service Technicians and providing service and dispatch support.
- Overseeing the service call scheduling and dispatching to ensure timeliness and accuracy.
- Providing customers with requested information by using application software or other appropriate means and assisting customers to achieve total satisfaction.
- Preparing and performing data entry including entering customer information into computer system, such as charges or credits on customer accounts.
Apply now to heat up your career at Eastern!
