What are the responsibilities and job description for the Customer Service Representative position at Eastern Propane?
Eastern Propane & Oil is Hiring a
Customer Service Representative for our office in Winchendon, MA!
Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603!
Platinum level status for Veteran friendly employers
Why choose Eastern for your Career?
- Our Company Culture
- Extensive Benefits including 100% paid insurance options
- Matched 401k options
- Employee & Family Fuel Discounts for your home
- State of the art Training Center
- 3.5 Weeks Paid Time Off Paid Holidays
- Complimentary Coffee & Thanksgiving Turkey
- Summer Hours
- Bonus programs, incentives, and more
- Additional Voluntary Benefits including Pet Insurance!
Eastern's team is looking for the right person to efficiently provide solutions to customer questions, concerns, and inquiries through positive and respectful dialogue. If you're able to multi-task, effectively manage customer calls, and facilitate other administrative responsibilities, we’d love to tell you more about the position.
In addition to being a primary resource for our customers' questions and concerns, this role is responsible for:
- Answering incoming calls from Technicians/Delivery Drivers and providing service and dispatch support.
- Overseeing the service and delivery call scheduling and dispatching to ensure timeliness and accuracy.
- Providing customers with requested information by using application software or other appropriate means and assisting customer to achieve total satisfaction.
- Preparing and performing data entry including entering customer information into computer system, such as charges or credits on customer accounts.
Join the Eastern Family!
Salary : $16 - $22
