What are the responsibilities and job description for the Event Staff position at Eastern Sports Management?
Essential Duties and Responsibilities
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Serve as a Box Office representative, Ticket Taker, Usher and/or Court Monitor pending event needs and per assignment
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Have familiarity with general MSEC offerings and day-of event details
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Ensure adherence to MSEC policies, rules and procedures
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Deliver exemplary customer service
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Respond to all incidents, accidents, injuries and altercations
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Help resolve guest concerns and/or direct to the appropriate Manager
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Maintain calm during fast-paced and/or stressful situations
Roles
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Box Office: Help transact day-of ticket sales via computer software system, processing credit cards and handling cash
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Ticket Taker: Ensure proper entry to the event by scanning tickets and welcoming guests to the facility
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Usher: Help direct guests through the building while offering general customer assistance and monitoring assigned areas
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Court Monitor: Monitor assigned courts and spaces to ensure smooth event operation
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Event setup/teardown: Move/stack/unload/load equipment required for the event
