What are the responsibilities and job description for the Front Desk Attendant position at Eastern Sports Management?
TAKE IT TO THE HOUSE!
The Fredericksburg Field House opened its doors in the fall of 2005. We offer leagues, camps, classes, clinics, and tournaments for youth and adults in soccer, flag football, volleyball, basketball, field hockey, lacrosse, corn hole, and other social sports. We also host birthday and team parties, corporate events, and other organized activities. The Fredericksburg Field House stands at 75,000 square feet and has 2 large turf fields (soccer and field hockey), 1 small turf field, 3 regulation volleyball courts, 1 basketball court, multiple party rooms, and an indoor batting cage. Our guests are encouraged to visit our fully stocked kitchen and concessions stand and lounge. We have up to 6 free-standing bounce houses for children of ages up to 12 years of age. For entertainment, we have 4 flat screen TV’s in the lounge and other TV’s throughout the building. For the best indoor sports -
TAKE IT TO THE HOUSE!
The Fredericksburg Field House is currently looking for a Front Desk Attendant. The Front Desk Attendant provides the first point of contact for all guests at the Fredericksburg Field House (FFH). The attendant is expected to provide excellent guest service to all guests and to always display great knowledge of FFH programs. This part-time position reports directly to the Front Desk Supervisor.
Essential Duties and Responsibilities
- Greet guests and provide answers and directions as needed
- Provide courteous and friendly guest service to all FFH guests
- Register guests for leagues, camps, clinics, drop-ins, etc.
- Be knowledgeable of all FFH prices, leagues, and events
- Process payments accurately and efficiently
- Maintain an accurate drawer count at the beginning and end of each shift
- Drop an accurate shift report at the end of each shift
- Operate multi-line phones
- Fill out incident and accident reports and submit to proper Manager (Manager on Duty/Human Resources)
- Record and file waivers and birthday party sheets
- Maintain confidentiality with guest and employee information
- Resolve all guest concerns and complaints and/or direct to appropriate Manager
- Know and enforce FFH policies and procedures
- Tour and register potential guest as members
- Must have excellent communication skills, both verbal and written
- Must be extremely professional in appearance, demeanor, and communication
- Must have strong leadership skills
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to maintain focus in a high-volume, fast-paced environment
- Must be able to handle difficult and stressful situations
- Able to multi-task and prioritize
- Must be able to work well in a group setting
- Able to remain calm and focused in emergency situations
- Must be able to work irregular shifts to include nights, weekends, and holidays as needed
- Perform other duties and responsibilities as needed, required, or assigned by the Front Desk Supervisor and/or the General Manager
