What are the responsibilities and job description for the Front Desk Supervisor position at Eastern Sports Management?
The Hampton Virginia Aquaplex is currently accepting applications for Front Desk Supervisor. The Front Desk Supervisor is the leader of the Front Desk Staff. The Front Desk Staff is the first point of contact for guests and is expected to provide excellent guest service. The Front Desk Supervisor needs to be prepared to answer more complex guest questions regarding services and/or activities available at the property. The Front Desk Supervisor will also coordinate tours of the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Greet guests and provide information about services and activities at the property
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Provide courteous and friendly service to all guests
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Resolve guest complaints with or without the assistance of management personnel
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Complete registration process for services/activities offered at the property
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Process payments in accordance with property standard procedures
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Maintain a cash drawer in accordance with property standard procedures
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Complete shift reports in accordance with property standard procedures
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Complete and file applicable waivers for participation in activities
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Operate and teach others the use of front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)
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Schedule front desk staff to ensure adequate coverage based on forecasted guest levels
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Train newly hired front desk staff
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Conduct periodic training on new procedures and policies
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Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager
