What are the responsibilities and job description for the Graduate Programs Coordinator position at Eastern Washington University?
Posting Details
Posting Details
Working Title
Graduate Programs Coordinator
Posting Number
2025010CP
Position Information
Classification Title
Program Coordinator
Classification Code
107N
RCW Exemption Criteria
No Exemption
EWU Position Number
C99192
CUPA Code
No Match
FLSA
Non-Exempt
Bargaining Unit
BU 1
% Full Time
100
Salary / Wage Range
CS - 40
Salary Information
The salary for this position is $42,552 – $48,960. Where the hired candidate will begin within this range is dependent on education, experience, and skills.
Anticipated Start Date
As Soon As Possible - Position is Available Now
Term of Appointment
12 months/year
Location
Cheney
County
Spokane
Project Description
N/A
Project Duration
N/A
Background Check
Yes - Both
Responsible HR User
Michael Brown
Responsible HR User Email address
mbrown163@ewu.edu;
Position Details
Job Summary
We are currently seeking skilled and team-oriented applicants for the following position: Graduate Programs Coordinator. The Graduate Programs Office (GPO) is devoted to the mission of Eastern Washington University: to be an engine for social mobility by providing students access to high-quality graduate programs. We are a hard-working support unit driven by collaboration, systemic solutions, and student success.
The ideal candidate for this job derives meaning from supporting students and colleagues, is a good communicator, has foundational computer skills, and a willingness to learn new skills. We will train you on the rest. The Graduate Programs Coordinator is a vital member of the office, who contributes to a positive, team-oriented culture. This role requires managing a high volume of phone calls, emails, and in-person inquiries daily, ensuring a positive and professional experience for all. The successful candidate will demonstrate patience, empathy, and professionalism while addressing diverse needs and resolving concerns. The role will perform admissions, operations, and post-admissions processes for the office.
EWU is committed to supporting and promoting a diverse workforce and encourages applicants from diverse backgrounds to apply for this position.
This description identifies general requirements of typical work expectations and does not necessarily describe all duties that may evolve over time.
The salary for this position is $42,552 – $48,960. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and their eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.
Please see job duties section for a more complete list of position responsibilities.
Applications are open and accepted until recruitment is closed. Screening of applications will begin on February 18, 2025. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.
Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.
The ideal candidate for this job derives meaning from supporting students and colleagues, is a good communicator, has foundational computer skills, and a willingness to learn new skills. We will train you on the rest. The Graduate Programs Coordinator is a vital member of the office, who contributes to a positive, team-oriented culture. This role requires managing a high volume of phone calls, emails, and in-person inquiries daily, ensuring a positive and professional experience for all. The successful candidate will demonstrate patience, empathy, and professionalism while addressing diverse needs and resolving concerns. The role will perform admissions, operations, and post-admissions processes for the office.
EWU is committed to supporting and promoting a diverse workforce and encourages applicants from diverse backgrounds to apply for this position.
This description identifies general requirements of typical work expectations and does not necessarily describe all duties that may evolve over time.
The salary for this position is $42,552 – $48,960. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and their eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.
Please see job duties section for a more complete list of position responsibilities.
Applications are open and accepted until recruitment is closed. Screening of applications will begin on February 18, 2025. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.
Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.
About Eastern Washington University
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’24-’25 College of Distinction (CoD).
Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’24-’25 College of Distinction (CoD).
Money magazine recently named EWU as one of its Best Colleges in America 2024.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement:https://in.ewu.edu/hr/wp-content/uploads/sites/40/2021/07/WFSE-EWU-CBA-Barg.-Units-1-and-2-2021-2023-FINAL.pdf
All new faculty and staff are required to complete DEI/Title IX/Hazing Training for employees. This should be completed as soon as possible, but no later than the first few weeks of your hire. You can access the online training here or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ site https://inside.ewu.edu/hr/training-resources/.
Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.
Physical Demands
Contact Michael Brown in Human Resources at mbrown163@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.
Pre-Placement Physical
No
Hearing Test
No
Medical Monitoring Post Hire
No
Protective Equipment
University, local, regional and state mandates for public and personal protection should be followed as needed.
Required Qualifications
- High school graduation or equivalent.
- Two years of experience providing customer service.
- Proficient in Microsoft Office programs, including Excel, Word, and Outlook, and comfortable learning new software systems.
- Strong interpersonal skills, particularly when answering phones and responding to emails from students, staff, and faculty.
- Written communication and organizational skills.
- Candidate must demonstrate ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
Preferred Qualifications
- Experience in process improvement
- AA/AS degree or equivalent
Other Skills and Abilities
Work Schedule Type
Regular
Work Schedule
Mon-Fri, 8am – 4:30pm
Posting Date
02/06/2025
Open Until Further Notice
Yes
Closing Date
Screening to Begin
02/18/2025
Special Instructions to Applicants
To be considered for this opportunity, please submit your application materials through our online application portal located here: https://jobs.hr.ewu.edu/. If you are unable to submit through the applicant portal, contact Human Resources at HR@ewu.edu.
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process. Applications are open and accepted until recruitment is closed. Screening of applications will begin on February 18, 2025, and will continue to be screened until recruitment is closed.
Required documentation includes all of the items listed below:
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process. Applications are open and accepted until recruitment is closed. Screening of applications will begin on February 18, 2025, and will continue to be screened until recruitment is closed.
Required documentation includes all of the items listed below:
- Attach a detailed cover letter in which you describe how you meet each of the required qualifications and preferred qualifications (if applicable). It is preferred that you provide that information in a bulleted list or within a table in your cover letter.
- Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position.
- List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
- Complete the online application form and respond to the online questions, if applicable.
- Diversity Response – as an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
Note: Letters of Reference are not required at this time. We reserve the right to request letters of reference at a future date, such as once we have identified interview candidates.
Application Types Accepted
Application
Job Duties
% of Time
80
Responsibility / Duty
OFFICE OPERATIONS
Customer Service and Communication:
Customer Service and Communication:
- Promptly answering calls in the phone queue, responding to email and ticket inquiries, and maintaining accurate student records.
- Collaborate with team members to ensure timely and accurate responses, contributing to a student-centered and solutions-driven office culture.
- Escalate inquiries to GPO Leadership when necessary.
Processing:
- Conducting operations processes that support other functions in the Graduate Programs Office, using specific knowledge and experience, following provided procedures.
- Exercise independent judgment in interpreting federal and state policies, University policies, and departmental procedures to provide accurate information and assistance.
- Acts as a proxy for office processes and tasks as assigned.
Website and Systems Management:
- Monitor and maintain website information, ensuring it is up-to-date and accurate.
- Proxy for Course Information Management/Program Information Management Systems processing and tracking.
- Updating the Online Accelerated Orientation Canvas page when updates arise.
Essential Function Indicator
Yes
% of Time
10
Responsibility / Duty
PROCESS IMPROVEMENT
- On a regular basis, maintain all Graduate Programs Office procedures through the office’s change management process.
- Research and suggest possible process improvements for graduate programs office procedures.
- Initiate and assist with implementation of process changes developed collaboratively with staff or initiated by the Director of the Graduate Programs Office.
Essential Function Indicator
Yes
% of Time
10
Responsibility / Duty
GENERAL DUTIES:
- Under the direction of Grad Office leadership, support other areas of the Graduate Programs Office by completing other duties as assigned.
- Take an active role in problem-solving with the team.
- Participate in professional development activities or provided training.
Essential Function Indicator
Yes
Salary : $42,552 - $48,960
