Camper Coordinator

POSITION TITLE: Camper Coordinator

POSITION LOCATION: Timber Pointe Outdoor Center, 20 Timber Pointe Lane, Hudson, IL 61748

POSITION STATUS: Non-Exempt/hourly

POSITION SCHEDULE: This position will be part time but year-round, averaging about 20 hours per week.

Why work at Easterseals’ Timber Pointe Outdoor Center?

Owned and operated by Easterseals Central Illinois, Timber Pointe Outdoor Center is the premier resource in the state of Illinois for providing specialized outdoor recreational, experiential and family programs for individuals with disabilities and illnesses in a fun, safe and accessible environment. Timber Pointe Outdoor Center provides specialized lodging, staff and programming modified to accommodate kids and adults of all abilities. From day camps, overnight summer camps, partner group camps, and weekend family retreats there's a camp fit for everyone. Timber Pointe is a wonderful and unique resource available to the Central Illinois community. We offer overnight rentals in our cabins and lodges as well as day use for corporate meetings and events. We offer activities and team building exercises for groups. We are also a picture-perfect wedding venue.

Position Objective: The Camper Coordinator performs diverse clerical and receptionist duties specific to Timber Pointe Outdoor Center. This position’s main function is to assist with the recruitment, registration, and retention of campers and families for all Timber Pointe programming, serving as an instrumental part of creating welcoming and meaningful experiences for our campers and families.

Job Functions:

• Receives, handles and transfers phone calls and messages promptly, courteously and accurately.
• Greets and assists individuals, visitors and volunteers of Timber Pointe Outdoor Center.
• Gives facility tours to potential individual and group users.
• Serves as Registrar for camp sessions. Processes and maintains camper registrations, enrollment materials, payments and related files and records.
• Serves as main contact for families and caregivers in registering campers for various camps.
• Assists and is present for camper check-ins, which may include times during the evenings/weekends.
• Organizes and tracks camper scholarships.
• Assists in designing and implementation of camper recruitment. Identifies, connects, and provides information about Timber Pointe and camp sessions to relevant organizations, community groups, parent support groups, schools, etc. to increase new camper enrollment, and organizes meetings/speaking opportunities for Camp Director.
• Maintains statistical data on campers and families, and prepares reports, as requested.
• Creates and distributes materials/communication for incoming campers or families, such as paperwork/payment reminder emails, acceptance emails, welcome packets, etc.
• Sends post-camp surveys and follow-ups, helping maintain a connection to campers year-round and building positive rapport with parents/families.
• Assists in preparing facilities and materials for camp sessions and user groups, as needed.
• Contributes to the maintenance of the volunteer database, paperwork and records, and assists in connecting volunteers with appropriate staff member.
• Processes and distribute incoming mail and deposits outgoing mail.
• Assists the Guest Experience Coordinator with rentals and events during camp off-season as needed.
• Other duties as assigned.

Education/Experience Requirements:

• High school diploma or equivalent.
• A minimum of two years of successful experience in an office setting, preferred.
• Valid driver’s license.
• Excellent written and oral communication skills.
• Demonstrated administrative, organizational and data-entry skills.
• Ability and willingness to maintain a flexible work schedule.

Competency Requirements:

• Exceptional customer service skills.
• Advanced interpersonal skills necessary to work effectively with person of various cultural, economic and educational backgrounds to build rapport and positive relationships.
• Ability to work independently and as a team member, to make sound judgments/decisions and to effectively prioritize work assignments.
• Ability to manage multiple tasks at one time.
• Ability to operate basic office equipment (e.g., copier, fax machine, postage meter)
• Demonstrated computer skills including word processing, data processing, spreadsheets and presentation software.

Physical Requirements:

• Ability to lift and/or carry up to 25 pounds.
• Ability to reach and grab with arms and hands, manual dexterity and the ability to communicate with others.
• Ability to independently navigate Timber Pointe’s 170-acre facility.
• Ability to proofread and check documents for accuracy on an hourly basis.
• Ability to use a keyboard and video display terminal to retrieve and/or audit information on an hourly basis.
• Ability to use a keyboard to enter and transform words or data on an hourly basis.

Work Environment:

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.
• Outdoor camp environment with exposure to all types of weather and conditions including extreme heat and cold, snow, rain, etc.

Easterseals Central Illinois Compensation and Benefits

The compensation for this position is an hourly rate of $15.00. At Easterseals Central Illinois, we recognize and reward the dedication of our team members through a comprehensive benefits package designed to enhance both professional and personal well-being. As part of our commitment to fostering excellence, we offer the following:

• Generous Paid Time Off (PTO)
  • Vacation, Sick, and Personal time
  • Event Days: Earn additional PTO hours if you volunteer with us
• 401(K) with employer match
• Professional Development & CEU Allowance
• Easterseals qualifies for the Public Student Loan Forgiveness program!

Easterseals Central Illinois is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Easterseals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, call 309.686.1177.