What are the responsibilities and job description for the SPOE Office Administrator- Part Time position at Easterseals Louisiana?
Job Description
Job Description
Description : POSITION STATEMENT :
In this role, you will help us achieve our mission to change the way the world defines and views disabilities by making profound, positive differences in people’s lives every day. You will provide administrative assistance to SPOE staff to improve efficiency in the 45-day referral process and in community relationships.
ESSENTIAL JOB RESPONSIBILITIES :
- Performs administrative duties such as : filling, mailing letters, and answering phone calls including taking referrals over the phone.
- Demonstrates positive, cooperative and professional relationships and customer service with staff, coworkers, participants, providers, administrators, the general public, and all stakeholders.
- Must exhibit dependability / reliability / time management by reporting to work on time, by meeting work schedules and deadlines and completing job tasks effectively and efficiently.
- Assists clients in person or via telephone. Adheres to all SPOE, EarlySteps, and ESL policies, HIPAA, FERPA and Confidentiality rules.
- Contacts families and referring parties to assure accuracy of intact information and to facilitate the intake process. Sends out letters and / or other required correspondences, as needed, to families referred to the SPOE program.
- Scans files into the system using the correct file naming process. Receives faxes and directs faxes to appropriate workers or virtually prints faxes.
- Handles incoming requests for information regarding the SPOE / Early Steps program or other resources as needed. Receives documents and forwards incoming correspondence to Intake Coordinators.
- Handles records requests by pulling and faxing files to the appropriate parties and filing the requests.
- Maintains, keeps, updates and replenishes supplies for the local SPOE office. Maintains office equipment and promptly ensures requests for technical assistance are placed when needed.
- Performs other related duties as assigned to provide support to the SPOE Program Director and intake coordinators.
Requirements : QUALIFICATIONS :
PHYSICAL REQUIREMENTS with or without accommodation :
