What are the responsibilities and job description for the Administrative Operations Specialist position at Easterseals MORC Logo?
Easterseals MORC is hiring for an Administrative Operations Specialist in our Southfield, MI office to help make a difference and become part of something bigger than yourself!
Benefits:
Comprehensive medical, dental, and vision insurance
401K retirement plan with generous match!
3 weeks of Personal Time Off (PTO) plus 13 paid holidays
Easterseals MORC is a PSLF (Public Service Loan Forgiveness) Employer.
Free financial planning services available
Student loan repayment options
Awards:
Metro Detroit's 101 Best & Brightest Companies to Work For
Corp! Magazine Diversity Award Winner
West Michigan's 101 Best & Brightest Companies to Work For
Crain's Cool Places to Work
Oakland Parenting Awareness Coalitions' Family Friendly Employer of the Year
Qualifications:
- High School diploma or equivilent
- At least one year of clerical experience in a medical office
- A vaild US Drivers License
Duties and Responsibilities:
- Provide outstanding Customer Service as you demonstrate the ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
- Checks individuals and families in and out for services and manages office flow.
- Collects and logs copays during check in/out process or via phone.
- Verifies/obtains prior authorizations for services being rendered.
- Updates the account of individuals/families with new and/or changed demographic or financial information.
- Responsible for answering and triaging internal and external telephone calls.
- Making/changing appointments, making changes and making follow-up phone calls to minimize “no shows.”
- Calculating Ability to Pay (ATP) financial information, entering the financial information into the Electronic Health Record and forwarding the information the Billing Department as appropriate.
- Answers both general and specific inquiries regarding payments and balances due.
- Assists with insurance verification when needed.
- Operates a variety of office machines, such as personal computers, scanners, copy machines and calculators.
- Ensures that paperwork is maintained in accordance with Medicaid and Department of Community Health guidelines.
- General scanning of team paperwork
- Collaborates on special team projects as assigned.
- Willingness to support and assist consumers with trauma related issues
