What are the responsibilities and job description for the Part-Time Intake Team Support Specialist (Walled Lake) position at Easterseals MORC?
We are looking for Game Changers
The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. We recognize the importance of a quality work life balance and offer a generous paid time off program and flexible work arrangements to meet the changing needs of our workforce.
We're looking for a Part Time Team Support Specialist in our Walled Lake office to work approximately 24-30 hours/ week.
Job Duties:
- Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
- Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, telehealth, email, live chat, and in-person interactions.
- Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of consumers and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public.
- Look up new individuals in EMR and add new individual charts when appropriate.
- Enhances engagement and outreach of new individuals by providing a welcoming, supportive intake experience and offering smooth transition from an individual’s first access point for services to intake appointment and to ongoing program services.
- Direct services may include outreach and engagement in the office or virtually.
- Educates new individuals on EM service array and Same Day Access process.
- May take and maintain Team meeting minutes as requested.
- Scanning documents (IDs, insurance cards, etc) into Easterseals MORC's EHR.
- Distributing and explaining intake forms to new individuals.
Qualifications:
- Have two (2) years of responsible full-time clerical experience.
- Excellent customer service skills.
- Ability to make general decisions in accordance with departmental policies and procedures.
- Strong computer knowledge and experience including Microsoft Office.
- Knowledge of modern office equipment, practices, and procedures. Experience with healthcare EHR systems and Salesforce a plus.
- Knowledge of grammar, spelling and punctuation.
- Ability to follow complex oral and written instructions.
- Computer literacy and competency with Microsoft Office Professional package including demonstrated proficiency in Access, Excel, PowerPoint, and Word.
- Must possess a knowledge and understanding of co-occurring disorders (mental health & substance abuse).
Benefits of Being a Superhero!
We are proud to offer an equitable and inclusive environment that reflects the communities that we serve and encourages, supports and celebrates the diverse voices of our workforce.
Here at Easterseals MORC, life is good. We have flexible hours, loads of time off, and awesome events. 3 weeks of Personal Time Off (PTO) and 3 floating holidays, in addition to Easterseals MORC's 10 observed holidays.
As a member of our family, you are part of a culture that values professional development, community service and collaboration.
We keep it open, honest and inclusive. We care about providing our employees a collaborative experience, including quarterly team days.
We not only offer our employees a competitive salary, we also provide bonuses and extra incentives to reward their hard work & dedication.
Innovation is at the heart of our organization. We use cutting-edge technology and evidence-based practices.
We offer fantastic benefits! We have a competitive and comprehensive salary and benefits package including Medical/Dental/Vision coverage with company contribution Flexible Spending Account, Voluntary Dependent reimbursement
We offer a variety of resources centered on our 6 pillars of well-being to support staff in living a healthy lifestyle. Free access to Calm app? Yes please!
We offer traditional and 401k options to ensure each of our employees are able to save for their future.
We are a PSLF (Public Service Loan Forgiveness) Employer.
Proud Winners of:
- Metro Detroit's 101 Best & Brightest Companies to Work For
- Corp! Magazine Diversity Award Winner
- West Michigan's 101 Best & Brightest Companies to Work For
- Crain's Cool Places to Work
- Oakland Parenting Awareness Coalitions' Family Friendly Employer of the Year
Education
Preferred- High School or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
