Front and Back Office Coordinator

Company Overview

Easterseals Northeast Central Florida has been a beacon of hope for over 70 years, dedicated to providing essential services to individuals with disabilities and their families. Our mission is to empower children in our communities to live fulfilling lives, helping them achieve their highest potential and personal goals.

Job Summary

Provides general and administrative support for center-based therapy across specialties, maintains the therapy records, schedules clients, answers the phone, and welcomes visitors and clients.

ESSENTIAL JOB FUNCTIONS:

• Welcomes Easterseals clients and visitors, provides direction, requests sign in, and assistance as needed or is required by policy.

• Answers and directs incoming calls to correct individual, department, or voicemail. * Completes client demographic in EHR system.

• Assist with health insurance verifications and authorizations.

• Schedules client appointments and maintains communication to confirm future appointments. * Manages client’s arrival, collects co-pay and notifies clinician.

• Process Referrals.

• Maintain client files, Assisting in the Intake Process for all Clinic Specialties.

• Checks records for accuracy and completeness at designated time frames, assists in record completion.

• Maintains discharge client records in accordance with policies.

• Maintains Medical Records and requests.

• Completes other duties as assigned.

• Preserves the integrity and confidentiality of protected health information of Easterseals clients.

• Understands, acknowledges, and implements Easterseals privacy policies involving the disclosure of protected health information of Easterseals clients.

• Demonstrates a strong commitment to self-development. * Maintains a clean, safe, hazard-free work environment.

• Acts in accordance with the Easterseals behavioral expectations, mission, vision and values. EDUCATION and EXPERIENCE:

• High School diploma required.

• Prior Medical Office Experience Preferred

• Prior Medical Records Experience Preferred

• Computer skills with knowledge of Word, Excel, and medical billing.

• Able to work collaboratively with other professionals and disciplines.

KNOWLEDGE, SKILLS, and ABILITIES:

• Knowledgeable about health insurance, policies, procedures, and industry trends.

• Experience with medical billing and medical billing software; ability to learn and use Easterseals medical billing software.

• Ability to deal effectively with a multi-disciplinary staff, volunteers and visitors.

• Ability to organize time, set priorities, demonstrate initiative, and collaborate and cooperate with others

• Skills necessary to manage a busy, multi-task environment and work load.

• Able to handle confidential matters in a mature and responsible manner.

• Good oral and written communication skills

• Maintain clean and safe work environment

• Positive attitude towards individuals with disabilities and the Easterseals work environment and philosophy.

• Good interpersonal skills.

• Willingness to be flexible and a team player.

• Possess the qualities of integrity, tact, and good judgment.

• Possess a valid Florida driver’s license and proof of current automobile insurance.

PHYSICAL CAPABILITIES:

• Able to lift and carry items or children weighing up to 50 pounds.

• Able to stoop, kneel, crouch, and reach.

• Able to see and hear clearly, close up, and within a ten-foot area in order to provide a safe environment.

• Able to express or exchange ideas, indicate client progress, and home care needs by spoken format and in written communication.

USE OF TOOLS AND EQUIPMENT:

• Able to use all office equipment (i.e. computer, printer, copier, fax machine,) common to the administrative support function.

WORK ENVIRONMENT:

• Willingness to work additional hours, including special events, semi-annual all staff meetings, and increase activity on an as needed basis.

• Employees are required to work in a drug-free workplace

• Employees are required to work in a smoke-free workplace

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $18 - $20