What are the responsibilities and job description for the Front Desk Associate position at Eastlake Clubs, Inc?
FitStop24 Jenison
We are looking for a Club Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their membership. Club Front Desk Associate responsibilities include signing up new members, taking payments for membership and other items, providing information about the facility and our other facilities, rates/amenities, and daily cleaning. If you have a knack for customer service and work experience in the customer service industry, we’d like to meet you. Ultimately, you will help create a pleasant experience for our members. You will work directly with the club manager
Responsibilities
- Sign up new members
- Manage payments and reservations
- Answer the phone and take payment
- Welcome members to the club
- Provide information about our clubs and their amenities
- Respond to clients’ complaints in a timely and professional manner
- Completing daily cleaning duties
- Enforcing FitStop24's policies
- Upselling products that the club has for purchase
Skills
- Work experience in Customer Service, Receptionist or similar role
- Understanding of fitness helpful, but not required
- Customer service attitude
- Excellent communication and organizational skill
- Basic Computer skill
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 10 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
Shift:
- Evening shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $14
