What are the responsibilities and job description for the Customer Service Representative position at Eastridge?
Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are looking for a Customer Service Representative for a healthcare-related position.
Job Responsibilities/Duties:
- Assist customers via phone with inquiries, updates, and changes related to claims, eligibility, referrals, PCP changes, billing, access, transportation, and general coordination of care through thorough research.
- Meet the monthly expectation of 90% accuracy in all performance measures.
- Efficiently answer a minimum of 60 inbound calls per day.
- Maintain 100% thorough documentation for every call.
- Ensure compliance with HIPAA requirements for account accuracy.
- Follow up on all open issues and resolve concerns in a timely manner.
- Communicate recurring issues and trends to management.
- Perform other duties as assigned.
Qualifications:
- Minimum Education: High school diploma or equivalent required.
- Minimum Experience: 2 years of customer service experience in a call center environment required, healthcare setting preferred.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Knowledge of HIPAA regulations preferred.
- Familiarity with IPA operations in a healthcare setting preferred.
- Knowledge and experience with claims, eligibility, and referrals preferred.
- Proficiency in Microsoft Office (Excel, Word) and/or IDX knowledge required.
Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.#IPRO
