Customer Service Supervisor

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are hiring a Customer Service Supervisor for a manufacturer and supplier of engineered components. For immediate consideration, apply today.

Summary

The Customer Service Supervisor plays a critical role in driving exceptional service delivery for both internal and external customers at the Associated Spring facility in Milwaukee, WI. This hands-on leader supports the growth initiatives of the organization by managing day-to-day operations of the customer service department, coaching team members, and collaborating across departments to optimize the customer experience. The ideal candidate is a motivated professional with proven leadership experience, robust customer service skills, and a strong commitment to continuous improvement.

Responsibilities: 

• Lead and mentor a team of customer service representatives to deliver exceptional service throughout the commercial cycle, including order placement, product development, and delivery.
• Manage escalated customer inquiries, ensuring accurate resolutions and directing issues to appropriate departments as needed.
• Take ownership of customers issues and follow problems through to resolution.
• Collaborate with Operations, Product Engineering, and Sales teams on a daily basis to promptly address customer inquiries and concerns. 
• Maintain accurate records of quotes, purchase orders, RFQs, and other customer-related files. Prepare and present monthly data reports as required.
• Lead the CSR team to exceed strategically aligned KPIs by driving continuous performance improvement.

Experience:

• Proven leadership skills with experience managing and mentoring customer service teams.
• Ability to inspire and motivate employees to achieve high standards.
• Strong commitment to customer satisfaction, anticipate customer needs and resolve concerns.
• Adept at managing competing priorities, ensuring accuracy and efficiency in all processes.
• Ensures accuracy and thoroughness in quotes, order processing, and data entry, maintaining high standards in all customer interactions.
• Proficiency in analyzing data to identify trends, set goals, and drive performance improvements.

Qualification:

• Bachelor’s degree in Business, Management, or a related field (preferred) or equivalent professional experience.
• 4 years of experience in customer service, including at least 2 years in a supervisory or leadership role, preferably in a manufacturing or industrial environment.
• Advanced proficiency in Microsoft Office Suite (Excel, Access, Word, PowerPoint) and the ability to learn and implement new software solutions. CRM platform or portal experience desired.
• Exceptional communication and interpersonal skills, with the ability to build rapport across all levels of the organization and with customers.
• Strong organizational and multitasking abilities, with a keen attention to detail and a process improvement mindset.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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