What are the responsibilities and job description for the Customer Success Representative position at Eastridge?
Eastridge Workforce Solutions is seeking a Customer Success Representative for our client in Costa Mesa, CA. This is an opportunity to work with an innovative company transforming the financial industry.
- Location: Remote (CST operating hours preferred)
- Pay: $25/hour
- Shifts Available: Monday–Friday, 8 AM–5 PM (with East/West Coast meetings as needed)
Why Join Us?
- Competitive Pay & Benefits – Health, Dental, Vision & 401(k) Match
- Innovative Culture – Work with a dynamic, forward-thinking team
What You’ll Do:
- Manage and resolve customer escalations efficiently, collaborating with internal teams
- Build strong customer relationships and improve retention through proactive support
- Maintain detailed records in Salesforce and provide executive-level summaries of escalations
- Stay updated on company products, ensuring effective problem resolution
- Analyze escalation trends and contribute to long-term process improvements
What We’re Looking For:
- Bachelor's degree in Finance, Business Administration, Communications, or a related field
- Experience in customer success or account management, ideally in SaaS, banking, or finance
- Strong organizational, communication, and problem-solving skills
- Proficiency in Salesforce, Gainsight, and Microsoft Office Suite
- Ability to manage multiple priorities and engage with senior leadership effectively
Ready to Get Started? Apply Today!
Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
#IPRO
Salary : $25
