Field Service Technician

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We have partnered with a Medical Device company in Southern California, a leading provider of complete surgery systems, in its search for a Field Service Technician. This is a direct-hire position. For immediate consideration, apply today.

Essential Job Duties & Responsibilities but not limited to: 

• Travel to customers location to perform equipment service inspections, installations, maintenance activities, and trainings as required. 
• Provide accurate and timely documentation that details field activity (FSR's), expenses, and other information as required. 
• Collaborate with Supervisor on scheduling of equipment calibrations and PM services; must be willing to accommodate a flexible schedule when required. 
• Build and maintain outstanding customer relationships, provide excellent service and technical support for all equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreements and/or maintenance orders. 
• Test and measure finished products, components, or devices for function, operation, and accuracy to verify adherence to functional specifications according to established procedures and as directed by Supervisor and/or manufacturer. 
• Troubleshoot, and adjust or repair, products, components, or parts. Disassemble defective parts and components and install or connect new or replacement components per established procedures and/or manuals. 
• Generate and file all test and validation reports, including scrap data, per established procedures. • Coordinate the handling of customer returned product and/or damaged goods; investigate inspection protocols and basic contract provisions with respect to product warranties. 
• Record and report on findings; Provide interpretive commentary and analysis as necessary. • Provide input to statistical analysis for Quality meetings, process or product evaluations, and product qualifications as directed by Supervisor and/or manufacturer. 
• Provide input for preventative and corrective actions program (CAPA) regarding product design, process control and continual improvement. 
• Partner with manufacturer and internal procurement teams to identify equipment needs for repair supplies, components, or special equipment. Monitor inventory levels of Technical Service supplies for accuracy and replenishment. 
• Maintain Technical Service department and equipment to 6S lean methods (Sort, Set in Order, Shine, Standardize, Sustain, Safety). 
• Assist the warehouse team with any warehouse-related actions as needed (picking, packing, shipping, receiving, cleaning, inspection, cycle counts). 

Skills and Qualifications (minimum requirements): 

• Minimum 2 years recent working experience as mechanic, technician, or engineering-type role 
• Bachelor’s degree in mechanics, electronics or engineering preferred 
• Experience with hand tools, power tools and measuring devices 
• Some previous QC or technical experience 
• Prefer experience in medical device industry, including experience with in-service/field work. 
• Exceptional attention to detail 
• Strong organizational, training and leadership skills 
• Able to multi-task, prioritize and manage time appropriately 
• Punctual, reliable and flexible 
• Proficient in the use of Microsoft Office applications 
• Inventory control software (i.e. ERP) experience preferred 
• Ability to work a flexible schedule as necessary 
• Must be able to travel for work, up to 50% to include overnight and multi-day travel 
• Must be able to lift, pull and push up to 40 lbs 

 Benefits: 

• Medical/Dental/Vision Health Plans 

• 401(k) Retirement plus Company Match 

• Vacation/Sick Leave/Company Paid Holidays 

• Voluntary Flexible Spending Account 

• Voluntary Short-term and Long-Term Disability Plans 

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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