Technical Field Service Supervisor

Eastridge is partnering with a leading provider of complete surgery systems, Medical Device Company in its search for a Technical Service Supervisor. This is a direct hire position, Morning shift and Onsite. For immediate consideration apply today.

Summary of position: 

The Technical Service Supervisor is responsible for overseeing and leading the technical service operations within the organization. This includes managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance customer satisfaction and safety. The role requires a strong background in electronic device technology, electronic component repair and replacement, troubleshooting, inventory management, leadership and training, and a deep understanding of quality and service management, preferably in the healthcare sector. 

Essential Job Duties & Responsibilities but not limited to: 

• Oversee the day-to-day operations of the technical service department to ensure timely and efficient execution of services (inspections, preventative maintenance, repairs, technical support, product complaints, etc.) 

• Oversee the scheduling, execution, and quality of field service operations, including installations, repairs, preventative maintenance, training, and upgrades. 

• Administer and expand the company’s service agreement program to align with company objectives 

• Ensure all technical service activities comply with relevant medical device regulations (FDA, ISO 13485, MDR, etc.) and internal quality standards 

• Maintain records and documentation of inspection and service activities to meet audit and regulatory requirements; assist in preparing for and supporting audits related to service processes and medical device safety 

• Act as the primary point of escalation for complex technical issues related to medical devices 

• Learn and conduct expert-level troubleshooting and guidance for the resolution of product issues 

• Collaborate regularly with internal teams, including our German HQ, to address recurring issues and drive product and service improvements 

• Identify opportunities for process improvements within the technical service operations to enhance efficiency and effectiveness 

• Stay up-to-date with industry trends, new technologies, and regulatary changes affecting medical devices and service operations 

• Lead initiatives to reduce costs and inefficiencies, improve response times and outputs, and increase customer satisfaction 

• Foster strong working relationships with customers, both internal and external, to promote trust and satisfaction 

• Ensure customer satisfaction by addressing inquiries and issues promptly and professionally 

• Actively seek feedback from customers and internal teams to improve service offerings and resolve any service-related concerns 

• Support new product launches and initiatives by providing service insights and training 

• Lead, mentor, and manage a growing team of service technicians and support staff 

• Develop and deliver training programs to ensure authorized personnel have the necessary skills and knowledge to inspect and service medical devices effectively 

• Conduct periodic performance evaluations, provide feedback, and support professional development within the technical service team 

• Establish clear objectives and performance metrics for team members and report results on a regular cadence to Supervisor

Skills and Qualifications: 

• Bachelor’s degree in engineering, biomedical technology, or a related field. Advanced degrees or certifications in medical device technology, electrical, service management are a plus 

• At least 5 years of experience in a technical service role preferably with within the medical device or healthcare industry, with a minimum of 2 year in a leadership position. 

• Proven track record of managing and developing teams in a technical service environment 

• Strong technical understanding of medical devices and equipment. 

• Familiary with relevant regulatory standards (FDA, ISO 13485, MDR, etc.) 

• Ability to manage multiple tasks, prioritize effectively, and meet deadlines 

• Relevant certifications such as Certified Biomedical Equipment Technician (CBET) or Six Sigma Green Belt (or greater) are a plus 

• Willingness to travel regionally, nationally or internationally (HQ in Germany), as required, to oversee service operations and support customers. 

Benefits: 

• Medical/Dental/Vision Health Plans 

• 401(k) Retirement plus Company Match 

• Vacation/Sick Leave/Company Paid Holidays 

• Voluntary Flexible Spending Account 

• Voluntary Short-term and Long-Term Disability Plans 

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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