What are the responsibilities and job description for the Home Equity Lending Assistant position at EastRise Federal Credit Union?
Job Description
Job Description
EastRise Credit Union is expanding our Home Equity Lending department by adding a Home Equity Lending Assistant to the team! This team member provides direct home equity services and support to the Home Equity Officers by answering incoming calls to the department and providing administrative support throughout the home equity loan process. This position will be responsible for taking and answering all incoming calls for the team and providing support to our membership. The hours of work for this position are subject to service delivery requirements within this timeframe and may also include overtime.
Hours : 8 : 00 am – 5 : 00 pm, Monday - Friday
Specific duties include :
- Manages daily phone queue, and monitors e-mail volume in a timely manner. Provides borrowers with accurate home equity product information, schedules quality appointments with the home equity originators, and ensures borrowers are prepared for their appointments.
- Assigns applications daily to originators that come in through the POS system. Emails borrower a welcome email that includes the contact information for the originator they will be working with. Monitors originator pipelines to ensure an equal distribution of applications. Manages and delegates documents that come in through the Doc Exchange notifications.
- Orders any necessary items to prepare loan for closing. Title searches, Property Condition reports, Appraisals.
- Communicates effectively, via phone and email, with Borrowers and third parties, from conditional approval to closing. Able to explain and coordinate the loan process, loan 8% parameters, conditions required and deadlines to be met, in an appropriate manner and tone, without grammatical or spelling errors.
- Maintains knowledge of all Home Equity products and compliance regulations and guidelines. Stays up to date on mortgage products and programs within the Home Equity mortgage industry. Completes all assigned training and certifications on or before assigned due dates and to quality level expectations.
- Maintains and understanding of all facets of the mortgage application and closing process.
- Maintains member satisfaction as measured by the survey card with a 95% level at “meets” or “exceeds” ratings.
- Maintains proficiency in software programs such as Mortgagebot POS / LOS, Finastra / DNA, Mercury Network and OnBase and exhibits problem-solving and decision-making skills, utilizing department and investor resources as needed. Assists members in cross-selling other Credit Union programs and services.
- Maintains positive relations with third parties such as Appraisers, Law Firms, Insurance companies and Title Companies.
Qualifications :
