ITM Teller

At EastRise Credit Union, we are passionate about empowering our members by providing trusted financial services that promote growth, financial stability, and security. We are committed to delivering personalized, member-focused solutions with integrity and care. If you're eager to make a difference in the lives of others, we invite you to apply for our ITM Teller position!

Position Overview:

As a Bank Teller at EastRise Credit Union, you will be the face of our institution, providing exceptional customer service and supporting our members in their financial journeys via video conferencing teller machines. Your primary responsibilities will include processing transactions, assisting members with account inquiries, and ensuring a positive and efficient banking experience. You'll also have the opportunity to contribute to the overall success of our credit union by maintaining accurate records, promoting our products and services, and ensuring compliance with banking policies and procedures.

This is an exciting opportunity for someone who enjoys building relationships with members, has strong attention to detail, and thrives in a team-oriented environment.

Position Details:

• Hours: Monday - Friday, 8:00 am - 5:00 pm
• Location: South Burlington, VT or Montpelier, VT

Key Responsibilities:

• Greet and assist members with routine banking transactions such as deposits, withdrawals, transfers, and check cashing.
• Maintain basic knowledge of Credit Union products and services
• Have a solid understanding of the ITMs and how they work
• Understand what the member needs to do to process a transaction, submit cash, sign, and provide an ID.
• Assist members verbally from their remote location when a transaction isn’t working as planned
• Be aware of the unique experience of servicing members through a two-way video. Communicate on screen in a way that is positive, polite, friendly, and helpful to members
• Respond to member inquiries about products and services and rates and options
• Explain the use and benefits of products and services to access and utilize accounts
• Refer member to appropriate team member after discovery
• Commitment to exceeding member expectations

Skills and Qualifications:

• High school diploma or equivalent required
• Previous experience in a customer service is required.
• Strong attention to detail and ability to handle transactions accurately and efficiently.
• Excellent communication and interpersonal skills, with the ability to build rapport and provide outstanding service to members.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and general computer literacy.
• Must be comfortable working in an audio/video environment.
• Basic knowledge of financial products and services is a plus.

Why Work at EastRise Credit Union?

At EastRise Credit Union, we are more than just a financial institution – we are a community that cares about the well-being of our members and employees. As a member-focused organization, we are dedicated to fostering an environment that encourages professional growth, work-life balance, and financial security. We offer a competitive benefits package, including:

• Health, Vision, and Dental Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 3 weeks per year, increasing with tenure
• Sick/Personal Time and 11 Paid Holidays
• Short- and Long-Term Disability Coverage
• Tuition Prepayment or Student Debt Relief
• Continuing Education Opportunities
• Wellness/Fitness Reimbursement

EastRise Credit Union is an Equal Opportunity Employer (E.O.E.).