Loan Servicing Associate

Are you passionate about providing top-tier service and ensuring the seamless operation of loan servicing? EastRise Credit Union is seeking a Loan Servicing Associate to join our dynamic team and play a key role in the maintenance and servicing of a variety of loan products. This is an exciting opportunity to contribute to a growing financial institution committed to delivering exceptional member experiences.

As a Loan Servicing Associate at EastRise, you’ll help manage a wide range of loan servicing tasks, from processing requests and reviewing loan documents to communicating with members and providing solutions. You’ll be at the forefront of delivering the highest quality service to ensure member satisfaction and operational integrity.

Hours: Monday- Friday, 8:00 am - 5:00 pm. This can be worked out of South Burlington, VT or Waterbury, VT.

• Comprehensive Benefits Package: Health, dental, and vision insurance, 401(k) match, paid time off (starting at 3 weeks/year), one week of sick/personal time, 11 paid holidays, and more!
• Employee Support: Tuition prepayment or student debt relief, continuing education opportunities, wellness/fitness reimbursement, paid volunteering hours and short- and long-term disability coverage.
• Great Team Culture: Be part of a collaborative, supportive team that values your contributions and fosters growth.

• Service loans within the loan portfolio, including loan system setup/review for integrity of key loan data fields, processing of member requests for loan transactions, loan payoff requests, disbursements, billing/statements, loan research and maintenance via all EastRise channels. Take action on requests, workflows, and emails. Create/update procedures. Reduce risk to the Credit Union by ensuring member satisfaction. Responsible for loan report reviews, performing system maintenance and ensuring system data integrity throughout loan portfolio including system quality control and verification processes.
• Perform assigned loan servicing functions, to include some or all of the following areas of responsibility: Escrow set-up, disbursements, escrow analysis, Credit bureau reporting and disputes, insurance plan servicing (collateral protection, debt protection, GAP, credit insurance), loan modification review, preparation and system updates, insurance claims, tracking to ensure perfected lien position, investor and participation reporting, remitting and reconciliation, discharges, releases and other loan servicing activities following general servicing standards and requirements.
• Answers basic and general questions from members regarding the mortgage and loan documents, balance owing, escrow status, payment breakdown and other basic matters pertaining to loans.
• Troubleshoot account-specific problems, as well as identify anomalies and trends that may indicate a larger issue.
• Completes any forms, documents or notices required by private mortgage insurer, third party vendor, government entity or investor as directed.
• Work with investors, taxing authority, insurance agents, internal department, branch personnel. attorneys and auditors with various loan servicing inquiries, situations and problems.
• Maintain and assist with cross-training in various other duties to provide support and coverage within the department.
• Assist with system software regression and testing for system upgrades. Conduct specific tests to examine system tools from end-user perspective.

• 1–3 years of related experience, preferably in a financial institution. Office/clerical experience is required; customer service experience is a must.
• Strong multitasking abilities, attention to detail, and proficiency in Microsoft Office (or similar programs).
• Ability to troubleshoot loan servicing issues and provide effective solutions.
• Willingness to learn and cross-train in various loan servicing areas to support the department.
• Excellent verbal and written communication skills to interact with members and colleagues effectively.

If you are a detail-oriented, service-driven individual with a passion for loan servicing and member support, we want to hear from you! Apply today to take the next step in your career and become an integral part of EastRise’s success.

EastRise is an Equal Opportunity Employer.