What are the responsibilities and job description for the Member Concierge position at EastRise Federal Credit Union?
Job Description
Job Description
We're looking for a Member Concierge to join our Brattleboro branch! The primary responsibility of the Member Concierge is to ensure that transactions are conducted in a professional, efficient, and accurate manner to ensure member satisfaction. Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals. Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations. Model behavior of engaging and referring members when a need is uncovered that the Credit Union has the capacity to solution. Be able to identify a members’ financial need and communication personalized and appropriate solutions to fill those needs.
Hours : Monday - Friday, 8 : 00 am - 5 : 00 pm, with occasional Saturdays, 9 : 00 am - 1 : 00 pm
Benefits include but not limited to :
- Heatlh, vision and dental insurance
- 401K employer match
- Paid time off starting at 3 weeks per year, increasing with tenure
- Sick / personal time
- 11 paid holidays
- Short and long term disability coverage
- Tuition prepayment or student debt relief
- Continuing education opportunities
Wellness / fitness reimbursement
Specific duties include :
Qualifications :
E.O.E.
