Client Care Coordinator

Job description

Who Are We?

Eastside Counseling Center is a holistic and integrative individual, couples and family counseling center. We value diversity, integrity, collaboration, and compassion.

Our aim is to be a pillar of healing in our community for both our clinicians and our clients. We support our therapists in their personal and professional growth and to create a welcoming, family atmosphere where everyone feels they belong.

Who We Are Looking For:

Our practice is expanding and we are currently looking for a dedicated, talented individual to join our team as a Client Care Coordinator. This position is part-time, Monday through Friday from 2:00 to 6:00 PM.

Minimum Qualifications:

• Minimum of 1 year experience in a mental health setting preferred
• Prior experience providing high-level customer service in a fast-paced environment, handling confidential data with discretion and abiding by HIPAA regulations
• Well-spoken with excellent customer service skills
• Strong ability to identify, analyze and solve problems
• Proficient in Google Suite products, Slack and exposure to other project management software.
• Bilingual (Spanish) is a plus but not required
• Displays a "patient first" mentality
• Willingness to be coached and is a lifelong learner
• Punctuality and professionalism
• Exemplifies strong work ethic and operates with the highest level of integrity in and outside of the office and clinic.

Responsibilities:

• Coordinate seamless care delivery for patients in a mental health setting
• Answering incoming phone calls and other general administrative duties
• Assist in the intake process for new clients
• Be the point of contact for client questions and concerns
• Maintain a high degree of accuracy regarding details
• Assisting clinicians with patient care as needed
• Greet patients and visitors and maintain an organized work area
• Personal ownership of the clinic in regards to appearance, ordering supplies, and cleanliness
• Opening and closing the office with daily checklists.
• Attend and participate in team huddles, staff meetings, and ongoing training
• Proficient in use of the EMR and/or a willingness to develop proficiency
• Performs other duties as assigned

Required Skills:

• Strong interpersonal skills and customer service orientation. Poised, professional manner and the ability to communicate clearly, directly and empathetically in all interactions: verbal and written communications, one-on-one conversations and in groups, etc.
• Strong organizational and multitasking abilities
• Attention to detail for accurate record-keeping
• Adaptability to changing environments
• Ability to work collaboratively
• Computer proficiency (GSuite, Google Sheets, Google Docs, Slack, and Google Slides)
• Knowledge or willingness to learn electronic medical records (EMRs)
• Understanding and adherence to HIPAA regulations

Eastside Counseling Center is an equal opportunity employer and values diversity in its workforce. We welcome applicants from all backgrounds to apply.

Job Type: Part-time

Pay: $18.29 - $21.00 per hour

Expected hours: 20 per week

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to Commute:

• Bellevue, WA 98006 (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person