Medical Office Receptionist

We are seeking a reliable and customer-oriented Medical Office Receptionist to join our healthcare team. As a Medical Office Receptionist, you will play a crucial role in ensuring the smooth operation of our medical office by providing exceptional administrative support and excellent customer service to patients and healthcare professionals.

Responsibilities:

Patient Communication: Interact with patients via phone, email, and online platforms to schedule appointments, answer inquiries, and provide information about the medical practice's services and procedures.

Appointment Scheduling: Manage and maintain the appointment calendar, ensuring efficient scheduling and appropriate allocation of time slots for medical consultations and procedures.

Check-in and Check-out: Coordinate patient check-ins for telehealth appointments, confirming patient details, verifying insurance information, and assisting with paperwork as needed. Facilitate smooth check-out processes by updating patient records and providing necessary follow-up instructions.

Medical Records: Accurately maintain electronic medical records (EMR) and ensure they are up-to-date and organized, including entering patient information, medical history, and treatment plans.

Billing and Insurance: Collaborate with the billing department to accurately document patient insurance information, verify coverage, and assist patients with inquiries related to insurance claims and billing.

Triage and Referrals: Direct incoming patient inquiries to the appropriate medical personnel or departments, ensuring timely and effective communication between patients and healthcare providers.

Confidentiality: Handle sensitive patient information with the utmost confidentiality and adhere to HIPAA regulations to safeguard patient privacy and data security.

Technology Proficiency: Utilize communication platforms, EMR systems, and administrative software to efficiently manage patient interactions, appointments, and documentation.

Problem Solving: Address patient concerns, resolve scheduling conflicts, and assist in troubleshooting technical issues related to appointments and communications.

Collaboration: Work closely with healthcare providers, nurses, and administrative staff to ensure seamless patient care coordination and support the overall functioning of the medical office.

Professionalism: Uphold a professional and compassionate demeanor when interacting with patients and colleagues, displaying empathy and understanding in all interactions.

Qualifications:

High school diploma or equivalent (Associate's degree preferred).

Minimum 5 years of experience as a medical receptionist or in a similar administrative role.

Strong communication skills, both written and verbal, with a customer-centric approach.

Proficiency in using communication tools, EMR systems, and office software.

Excellent organizational skills and attention to detail.

Familiarity with medical terminology and insurance processes is a plus.

Ability to maintain patient confidentiality and adhere to HIPAA guidelines.

Strong problem-solving abilities and the capacity to adapt in a fast-paced environment.

Empathy and the ability to provide exceptional customer service to patients.

Work Environment:

The Medical Office Receptionist will collaborate with the medical office team, including healthcare providers and administrative staff, to ensure seamless patient care coordination.

Application:

To apply, please submit your resume, cover letter, and any relevant certifications or training. In your cover letter, highlight your experience in medical administration, your proficiency with communication tools, and your commitment to providing excellent patient service.

Join our team as a Medical Office Receptionist and contribute to delivering high-quality healthcare services through efficient administrative support and exceptional patient interactions.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 3 years (Required)
• Medical Office Receptionist: 5 years (Required)
• EMR systems: 3 years (Required)

Ability to Commute:

• Kirkland, WA 98033 (Required)

Ability to Relocate:

• Kirkland, WA 98033: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $24