What are the responsibilities and job description for the Clients Rights Officer position at Eastway Behavioral Healthcare?
Now hiring for a Client Rights Officer for The Heritage of Hannah Neil. This position coordinates all Client Rights complaint resolutions, advocates for the clients, and incident investigations. In addition, this position assists in quality improvement.
The Heritage of Hannah Neil serves children who are receiving mental health services under Trauma-Informed Care. Tremendous care has been taken to create a comfortable, colorful, creative environment that is safe, kid friendly and designed to nurture a strong sense of belonging and security. This safe, welcoming and warm environment provides children a place to heal and grow emotionally, behaviorally and academically.
Duties & Responsibilities
1. Investigates client rights complaints and recommend resolution. Function as point of contact on customer complaints; coordinate resolution with program directors.
2. Submit Major Unusual Incident reports; develop recommendations for corrective action and / or improvements, as appropriate. Track unusual incidents and review for trends.
3. Track and review restraints; identify areas for improvement.
4. Trains staff on client rights, incident reporting, and other quality improvement topics.
5. Provide data for monthly and quarterly Quality Improvement reports as specified in the Quality Improvement Plan.
6. Participate in Quality Improvement Committee and collaborate with the Department of Care Management and Compliance on quality improvement initiatives.
7. Knowledge of licensing regulations as applied to the functioning of the unit and is able to apply that knowledge to successfully pass audits and other licensing inspections.
Requirements :
- Bachelor’s degree in Social Work, Sociology, Psychology, or related field.
- Attention to detail.
- Previous experience resolving client’s rights issues.
- Professionalism and the ability to maintain confidentiality.
Benefits :
Tuition reimbursement, 401(k) with company contribution, medical, dental, vision, life, disability insurance, holiday pay, paid time off.
