What are the responsibilities and job description for the Dispatcher position at Eastway Lock & Key, Inc.?
Locksmith and Security Company is currently seeking experienced applicants for a Service Dispatcher and Customer Service Associate. Salary is dependent upon experience.
This is a very hands on position and the ideal candidate must be willing to learn basic locksmith techniques and be able to assist customers at our front counter as well as schedule and dispatch service and installation work. This position will also require you to learn about door hardware and accessories.
Job Description is including but not limited to:
- Answering multi-line phone system
- Scheduling service requests
- Efficiently route technicians to job sites
- Monitor GPS system to ensure technicians are in assigned areas
- Effectively communicate with customers and technicians to ensure their needs are being met via phone and email
- Assist counter customers as needed in retail shop; including but not limited to duplicating keys and rekeying locks
- Drive technician productivity by using motivation techniques
- Assist in keeping storefront and work areas clean and tidy
Job Requirements:
- Energetic with a positive and friendly attitude
- Appearance must be neat and clean
- Must be able to handle a fast paced work environment
- Must be able to prioritize tasks in order to maximize efficiency
- Must have excellent verbal and written communication skills
- General computer skills are required
- Clean criminal background
- Reliability and punctuality are essential
- Work hours, Monday-Friday 9-5, every other Saturday 9-2
Benefits:
Health, Dental, LTD Insurance Available, Paid Vacations, 401k, Paid major holidays
Eastway Lock & Key, Inc. provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person