What are the responsibilities and job description for the Customer Service Representative - Remote position at Easy Recruiter?
About the job Customer Service Representative - Remote
We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment.
Responsibilities
- Being available M-F - 9a to 5p PST
- Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
- Impact new processes while helping to build the community and give the community a voice
- Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate
- Proactively problem solve
- Works well with a team to collaborate on best practices when answering client issues
- Manage time effectively across multiple communication platforms
- Approach all interactions with empathy and all problems with curiosity
Required Experience
What Working with us Looks Like
