What are the responsibilities and job description for the Senior Assistant Customer Support (Remote) position at Easy Recruiter?
About the job Senior Assistant Customer Support (Remote)
Principal Responsibilities :
- Provide service to annuity customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
- Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.
- Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
- Efficiently access multiple electronic systems to provide complete response.
- Work at all times to enhance and strengthen the relationship between the customer and our clients.
- Support special campaigns as needed, or if solicited by the customer.
- DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and quality service skills.
Required Competencies :
Work Environment
