What are the responsibilities and job description for the Store Training Manager position at Easy Step Enterprises LLC?
Job Description
Job Description
Description : Who We Are :
Easy Step Enterprises is a rapidly expanding, top-performing franchisee of The Good Feet Store, America’s #1 Arch Support Store. We have over 40 locations operating in North Carolina, Virginia, DC, Maryland, Tennessee, Alabama, Florida and Ohio. We are passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way. From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle due to Good Feet Arch Supports. Our employees’ passion to help transform lives is felt by our customers as they are personally fit with our premium Arch Supports that are only found in our retail stores.
The Store Training Manager reports to the Store Manager and is responsible for implementing effective training programs for employees within a retail store environment. They work closely with store management to identify training needs, and deliver training sessions to ensure that all employees are equipped with the necessary knowledge and skills to perform their jobs effectively. The Store Training Manager is also providing ongoing coaching and support, and maintaining training records.
Duties and Responsibilities :
- Supervisory and managerial duties as needed in the store.
- Meet personal monthly sales goals as set by leadership.
- Modeling and cultivating the Mission and Values within the store environment.
- Training Program Development : Collaborate with store management to identify training needs and implement training programs to address those needs.
- Curriculum Design : Partner with the Training team as a subject matter expert to develop training curriculum, including training manuals, job aids, presentations, e-learning modules, and other instructional materials.
- Training Delivery : Conduct training for new hires, and existing employees using a variety of methods such as on-the-job training.
- Coaching and Support : Provide ongoing coaching and support to employees to reinforce learning and facilitate skill development. Conduct follow-up sessions and individual coaching sessions as needed to address specific training needs or performance gaps.
- Collaboration : Collaborate with training, HR, operations, and other training managers, to ensure consistency in training programs and share best practices.
- Coach Arch Support Specialists to excellence in weekly and monthly sales performances.
- Exercise persistent diligence in post-sale follow-up with customers.
- Maintain a professional working environment for the team and customers.
- Oversee management-level POS procedures (refunds, voids, reporting, and adjusting work hours).
- Work with the Store Manager to ensure proper execution of the sales process.
Benefits :
Requirements :
Required Skills / Abilities :
Education / Experience :
