What are the responsibilities and job description for the Automotive Service Advisor position at EasyCare (APCO)?
Job Description
Automotive Service Advisor
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than an Assistant Service Manager; we need an expert in the art and science of customer servicesomeone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
GM experience preferred.
Job Responsibilities
Attitude is everything-greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended / additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair / maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
Experience preferred but not required
Benefits
Compensation is based on experience.
Comprehensive benefits include : Health / Dental / Vision insurance, Short Term & Long Term Disability, AFLAC, 401k with match and PTO.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Automotive Service Advisor?
Sign up to receive alerts about other jobs on the Automotive Service Advisor career path by checking the boxes next to the positions that interest you.
