What are the responsibilities and job description for the Recreational Vehicles /RV Parts and Service Counter Advisor position at EasyCare Recruiting?
Recreational Vehicles / RV Parts and Service Counter Advisor
Job Description
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Parts & Service Advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Job Responsibilities
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Attitude is everything—greet service department customers promptly and courteously
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Listen to each customer and clearly articulate repair needs to techs
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Upsell recommended/additional services using low-pressure, high-integrity methods
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Provide accurate estimates of parts costs & repair/maintenance costs
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Adherence to dealership policy on customer RV care and operation
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Follow up on each repair and keep customers informed of progress
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Inspect repair quality and ensure that all work is complete
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Notify customers when RV’s are ready for pick up
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Review and explain repairs and associated costs with customers
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Handle minor customer concerns and complaints
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Keep Service Manager informed of all problems and potential problems
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Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Be familiar with Manufacturer and Extended Service Contract Authorization processes
Requirements
Education and/or Experience
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Previous Service Advisor & Parts experience minimum of 1 year is necessary along with relevant education and prior
- Service Advisor training as a PLUS.
Benefits
Compensation
- Compensation is based on experience. Estimated income range of $17 - $22 / hour.
Benefits
- Benefits include vacation time and several paid Holidays per year.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Salary : $17 - $22
