What are the responsibilities and job description for the Guest Relations Lead position at Eataly North America?
Company Description
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge
Job Description
A Guest Relations Lead directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Front End Manager.
- Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market
- Acts as the initial responder and liaison between Eataly and potential vendors, passing information on to Eataly’s Buying, Private Events and Public Relations teams
- Interacts with staff by leading daily emails and weekly staff breakfast
- Promotes and helps organize in-store events, such as producer tasting days and producer demonstrations
- Collects cash, checks or charge payments from guests and provides change and charge vouchers if appropriate
- Opens and closes cash till and ensures an accurate accounting of all transactions, collections and disbursements during work shift
- Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team members
- Verifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift lead
- Performs other duties as required or assigned
Qualifications
- Excellent guest service attitude with a welcoming and confident demeanor
- Ability to remain calm and patient in a fast-paced environment
- Ability to learn, retain and share Eataly knowledge
- High school graduate or equivalent
- Intermediate computer skills
- Basic math and cash-handling skills
- Previous retail and/or restaurant experience preferred
- Ability to speak and understand Italian preferred
Job Requirements
- Ability to remain stationary for periods of up to 8 hours in length
- Ability to escort guests to other parts of the facility as circumstances dictate
Additional Information
Benefits and Perks
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
