Pastry Operations Manager- Eataly Corporate

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Pastry Manager oversees the successful operations of Eataly North America’s operating pastry kitchens. The Manager ensures quality and product standards across North America. Reports to the Head of Pastry Operations.

• Trains, supports, motivates, guides, and elevates the performance of the in-store Pastry Chef
• Collaborates with the Finance Team to analyze and optimize sales, COGs, and labor and to ensure all bakeries operate within budget
• Safeguards product quality and the successful execution of Eataly’s standard, unique recipes
• Guarantees that pastry kitchens meet all safety, health, and sanitary standards
• Creates and documents new on-brand recipes and items for pastry promotions
• Travels regularly to each pastry kitchen to assess quality and to provide in-store support as needed or assigned
• Partners with the Pastry Chefs, General Managers of QSR, and Directors of Store Operations to troubleshoot issues and implement growth strategies
• Liaises with the Product Team and directly with vendors for product and collateral needs
• Collaborates with the Executive Chefs to develop recipes for existing restaurants and new restaurant concepts
• Oversees opening the pastry kitchen in new stores: partners with the Construction Team on floorplan design; assists with ordering supplies and equipment; hires and trains the team; provides ample onsite support
• Partners with Human Resources to develop and implement programs to increase talent attraction and retention
• Prepares updates and presentations for senior leadership on the status of the pastry department
• Performs other duties as required or assigned

Qualifications

• 8 years of experience in pastry production
• 5 years of experience in a manager position
• Excellent communication, leadership, and motivation skills
• Ability to be flexible and problem solve in a fluid environment
• Advanced proficiency in the Microsoft Office Suite
• Degree from a post-secondary culinary arts training program highly preferred

JOB REQUIREMENTS

• Ability to work a flexible schedule, including working weekends, nights, and holidays  
• Ability to lift over 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Availability to travel up to 50% of the time, for extended periods of time during new store openings

The annual compensation for this position is $80,000 - $95,000

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.