What are the responsibilities and job description for the Events and Education Associate position at Eataly?
Company Description
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
An Events & Education Associate assists guests with making educated and confident shopping decisions through sharing the stories of the people and places behind Eataly’s products as well as advising on food and beverage pairings. Reports to the Events and Storytelling Manager.
Benefits and Perks
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge
An Events & Education Associate assists guests with making educated and confident shopping decisions through sharing the stories of the people and places behind Eataly’s products as well as advising on food and beverage pairings. Reports to the Events and Storytelling Manager.
- Responds courteously to guest inquiries regarding availability, usage of products, the range of services, restaurant offerings, classes at Eataly’s Chef’s Table, recipe help and location of products throughout the market
- Listens actively and asks questions to understand guests’ needs and preferences; recommends food and beverage items
- Develops comprehensive knowledge of Eataly’s products through diligent participation in live and video training and active use of Eataly’s product library
- Communicates daily/monthly new information to Eataly teams
- Prepares and executes product tastings and demonstrations
- Interacts with Eataly teams and vendors, passing information on to Eataly’s Buying, Private Events and Public Relations teams
- Assists with events, such as feste and sagre, and tours for guests
- Circulates store regularly to ensure shopping carts are always available in designated areas
- Opens and closes cash till and ensures an accurate accounting of all transactions, collections and disbursements during the work shift
- Performs other duties as required or assigned
- High school diploma or equivalent
- Knowledge of and passion for Italian food and beverage
- Outstanding communication and relationship-building skills
- Outgoing personality and ability to sell
- Intermediate computer skills
- Retail and/or restaurant experience preferred
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Benefits and Perks
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
