What are the responsibilities and job description for the Oracle Service Cloud Engineer position at Eateam?
Oracle Service Cloud Engineer
Location : Jersey city NJ. Hybrid - 2-3 days a week from DXC / Client office in New Jersey, USA office
Duration : 18 Months
For one of our Clients in the Insurance Segment we are searching for Oracle Service Cloud Engineer.
Responsibilities
The candidate must have a long duration (minimum 1.5 year ) valid visa and authorized to work for the project without in need of any financial or operational support to continue.
Strong Oracle RightNow implementation experience with below activities.
Agent console and CP customizations.
Chat, Knowledge & CP interfacing with custom portals.
Rules & Workflow Implementation.
eMail Management.
Custom Add-in development.
Custom Processes development.
REST API development.
Skills Must have
Exp range - 7 - 9 years
Strong technical experience demonstrating a solid background on successful Oracle RightNow CRM implementations / upgrades.
Sound knowledge on AJAX, HTML / CSS, PHP.
Conduct operational support for Oracle RightNow CRM workspaces.
Define, document and align users profiles with business functions, create workspaces, and develop automated workflows.
Provide administrative support on a daily basis, including provisioning and de-provisioning.
Develop operational reports and dashboards, provide documentation of processes and procedures.
Troubleshooting experience in variety of technical issues.
Knowledge of SSO, SAML & OAUTH implementation.
Nice to have
Insurance domain exp.
Below trainings / certifications completed, is preferred o Oracle Service Cloud Administration o Oracle Service Cloud Analytics o Oracle Service Cloud Integration for Developers
