What are the responsibilities and job description for the Senior TIBCO Support Engineer position at Eateam?
Senior TIBCO Support Engineer
Location : Jersey City, New Jersey. (Work Model - Hybrid - 2-3 days a week from Client office in New Jersey, USA office.)
Duration : 6 -12 months. Possibility to extend
Responsibilities
- Incident Management : Lead the response to production issues, ranging from identifying and troubleshooting problems to implementing immediate fixes. Ensure minimal downtime and adherence to service level agreements (SLAs)
- Problem Solving : Utilize strong analytical skills to diagnose and resolve complex issues within J2EE environments. Implement long-term solutions to prevent recurrence of incidents.
- Automation : Develop and maintain scripts and automation tools to streamline operations, deployment processes, and repetitive tasks. Focus on automating recovery processes and routine maintenance tasks to improve system reliability and efficiency.
- Performance Optimization : Monitor application performance using APM (Application Performance Management) tools. Identify bottlenecks and optimize the performance of J2EE applications through code improvements, configuration tuning, and resource optimization.
- Release Management : Collaborate with development teams to manage and support application releases and deployments. Ensure changes are rolled out in a controlled manner with minimal impact on production services.
- SRE Practices : Implement SRE principles and practices, such as defining and monitoring SLIs (Service Level Indicators) and SLOs (Service Level Objectives), managing error budgets, and conducting blameless postmortems.
- Capacity Planning : Monitor system usage patterns and perform capacity planning to ensure scalability and reliability of the J2EE applications and services.
- Security : Participate in security assessments and implement security best practices to safeguard applications and data. Respond promptly to security incidents and vulnerabilities
- Documentation : Create and maintain comprehensive documentation for system architecture, configuration, deployment procedures, and troubleshooting guides.
- Collaboration and Communication : Work closely with development, QA, and operations teams to foster a collaborative environment. Communicate effectively with technical and non-technical stakeholders to maintain transparency and alignment.
- Active support in chatrooms : Be prompt and responsive in mission critical application chatroom supports on demand.
Skills Must have
Nice to have
