Internal Communications Manager

Eat’n Park Hospitality Group

Corporate Support Center

Job Description

Purpose:

This position is responsible for building and maintaining strong internal communications infrastructure and best practices for Eat’n Park Hospitality Group and its brands.   

Program Management (50%)

• Build and maintain project and content calendars to support communications infrastructure, campaigns and programs across ENPHG.
• Support our communications ecosystem tools and channels through ongoing maintenance, data analysis, tracking, and reporting, compliance monitoring, and upholding best practices.
• Assess the efficacy and reach of all communications tools and processes.
• Regularly track and report on metrics and budget status for assigned programs and experiences. 
• Serve as the Communications Learning Dean in support of Smile U learnings and content development.  
• Serve as SME for operational communications infrastructure.

Content Creation (30%)

• Develop relationships with internal business partners to source content to inform and create key messages.
• Write and edit content and ensure distribution of key messages across a variety of internal communication channels. 
• Create and maintain ENPHG brand standards documents and serve as standards SME for ENPHG.
• Create and maintain ENPHG brand content repository, including PowerPoint templates, site maps, etc.
• Create departmental content for operational communications.
• Create ENPHG branding content for internal channels.
• Develop and contribute to strategic, creative, comprehensive communications plans to support key initiatives. 

Culture and Engagement (20%)

• Provide culture and communications event support, including vendor management, budget oversight, swag bag ideation and procurement, experience and atmosphere design, and day-of event execution for enterprise and CSC meetings.
• Program manage internal communication/culture initiatives like Team Appreciation and Caring for Kids

Knowledge and Experience Requirements:

• Bachelor's degree in marketing/communications/related field
• Minimum 5 years of corporate communications or related experience.
• Ability to manage and prioritize multiple projects in a fast-paced environment. 
• Strong alignment to the ENPHG Purpose (to create a smile) and Core Values with the ability to represent ENPHG in a public setting and maintain core brand/identity principles.
• Effective analytical skills and high attention to detail, including the ability to develop business cases, track metrics, set goals, and identify gaps and opportunities for new projects and programs. 
• Excellent communication skills to develop internal and external narratives and to keep key stakeholders aligned.
• Empathetic and self-motivated contributor that can excel in a fast-paced environment. 
• Proven ability to build rapport quickly and influence internal and external entities of all levels. 
• Proficiency in Word, Excel, and PowerPoint as well as basic proficiency with MS SharePoint Online and content management / publishing systems. 
• Ability to maintain and work with data in Excel and other data warehouse tools and a proven ability to manage budgets and solve for budget challenges. 
• Must be able to work occasional night and weekend hours, as dictated by event schedules. 

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.