Senior eCommerce Operations Analyst

Eaton’s ES GEIS CHD division is currently seeking a Senior eCommerce Operations Analyst. This role is onsite at our Syracuse, NY facility. Relocation is not provided.

The Senior E-Commerce Operations Analyst will report into GEIS NA Customer Experience organization and collaborate with cross functional teams in the analysis and execution of various process improvement opportunities impacting the end-to-end experience with our customers. This position will be critical in supporting the design and development teams to deliver valuable digital features and capabilities that align with needs of the business stakeholders and / or customers to enhance the overall customer journey.

Who we are : As the electrical industry's global leader for explosion proof and hazardous environments, Eaton’s Crouse-Hinds Business is constantly pushing forward and looking ahead, advancing electrical and instrumentation products in new and innovative ways. Eaton's Crouse-Hinds Business manufactures over 100,000 products for NEC and IEC applications, including : conduit fittings and cable glands, industrial control and electrical apparatus, enclosures, industrial luminaires (including LED), plugs and receptacles, drilling and marine products, commercial construction and solar solutions. The Syracuse, NY site core competencies are iron & aluminum foundries, machining, plating, and assembly. Manufacturing about 1 million units per month, the Syracuse team places high value on talented professionals who are focused on problem solving and efficiency.

The expected annual salary range for this role is $93750.03 - $137500.04 a year. Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do :

The Senior E-Commerce Operations Analyst will consult with project teams and business partners to collect, clarify, and translate VOC into business / technical requirements from which IT solutions are estimated and developed in accordance with business priorities. This position will also coordinate with other functional teams including sales, operations, finance, IT and marketing to share customer insights and ensure that Eaton continually improves the customer experience.

In this role you will :

Synthesize customer data to develop preliminary insights in understanding how customers use, value, and interact with our systems to drive electronic order entry usage

Responsible for identifying issues from a customer perspective through analytics and VOC to better improve overall digital experience

Contributes to the team’s overall understanding of all SAP and e-commerce platforms (EDI, VMI, Order Center) by serving as the SME for current system features, future enhancements, and new projects

Participate in new enhancement agile projects

Perform User Acceptance testing (UAT), regression testing along with new enhancement / support fixes in both DEV and QA environments

Provides technical and operational support to marketing, sales, customer service, finance, and pricing teams

Monitors SAP connection with multiple platforms to ensure seamless order processing, synchronized data feed and successful document transmissions

Prepare and analyze weekly / monthly metrics for upper management on customer engagement, electronic usage, and growth opportunities

Develop Power BI KPI dashboards to track productivity and continuous improvement opportunities

Perform troubleshooting and analysis of defects reported to determine the root cause of the issues across multiple functions

Partners with customer master team to drive and align data in SAP

Assist with cost reduction projects to help maximize efficiency of the Customer Service department

Implement strategies to solve both digital and operational problems

Support month-end financial activities

Provide any additional ad hoc reports / activities as needed

Qualifications :

Basic (Required) Qualifications :

Bachelor’s degree from accredited institution

Minimum of (7) years’ experience with SAP and / or e-commerce technology.

Candidate must be legally authorized to work in the United States without company sponsorship.

No relocation benefit is being offered for this position. Only candidates who currently reside within 50 miles of the Syracuse, NY facility will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications :

Bachelor’s degree in Information Systems, Computer Science, or related field

Experience working cross functionally to identify, document and resolve customer issues.

Knowledge of Crouse Hinds and B-Line products

Experience in IT supporting SAP processes.

Experience in a manufacturing environment.

Experience within the electrical and / or telecom industry.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here () for more detail : Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Salary : $93,750 - $137,500