What are the responsibilities and job description for the Interpretive Services Coordinator position at Eau Claire Cooperative Health Center Inc?
Job Title: Interpretive Services Coordinator
Location: Various
Company Overview:
Eau Claire Cooperative Health Center, Inc. (dba Cooperative Health) is a leading community health center serving the Midlands of South Carolina since 1981. It is deeply rooted in its mission of providing accessible, high quality, compassion health care in the spirit of the Good Samaritan. The organization’s values of: treating each other with respect, putting people first, being excellent at what we do, promoting a collaborative work environment, improving community/population health, fostering innovative thinkers, and getting results, are core attributes of every employee at Cooperative Health.
Description:
The role of the Interpretive Services Coordinator will be responsible for ensuring adequate and appropriate interpretation (Spanish) services for all patients and their families receiving services at the Cooperative. Acts as a cultural consultant to staff and as advocate for non-English speaking patients/families. Assesses and monitor the patient’s understandings of the information conveyed and keeps physicians/staff informed as to the level of that understanding. The Coordinator will also provide ongoing training and testing for employees who are designated as medical interpreters.
Principal Responsibilities:
- Must possess high verbal and written skills in both English and target language (Spanish).
- Demonstrated ability to work effectively in a team environment
- Demonstrated problem solving skills in a complex environment
- Demonstrated effective interpersonal relationship and customer service skills
- Good organizational and time management skills
- Strong knowledge in medical terminology.
- Ability to adjust communications to fit the needs and level of understanding of the receiver
- Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications and the Microsoft operating system
Education & Experience :
Candidate must have a Bachelor’s degree in a work-related field from an accredited college or university and two (2) years of progressively responsible and directly related work experience; or Master’s degree interpretation/translation and/or Spanish. Certification for Medical/Healthcare Interpreters preferred.
Competencies:
- Working knowledge of medical practice management and operations.
- Proficiency in Microsoft Suite, including Word, Excel, and PowerPoint.
- Understanding of electronic medical record and billing systems and related applications.
- Demonstrated understanding of healthcare fiscal management.
- Ability to apply policies and principles in addressing various situations.
Physical Demands
- Prolonged periods sitting or standing
- Must be able to lift up to 25 pounds.
- Be able to sit, stand, stoop, squat for extended periods of time throughout the day.
- Standing or walking for extended periods throughout the day.
Company Conformance Statement:
In the performance of their respective job assignments all employees are expected to conform to the following:
- Cooperative Health’s policies and procedures.
- Cooperative Health’s confidentiality and professional provisions
- Cooperative Health’s compliance program
- Cooperative Health’s standards of conduct
Cooperative Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cooperative Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
