Resource Generalist

POSITION SUMMARY

The ADRC Resource Generalist provides agency-wide administrative services and referral of services to individuals and families served by the Aging & Disability Resource Center (ADRC), and to the public. This position delivers administrative support for ADRC staff.

QUALIFICATIONS

• Provides prompt, accurate and friendly customer service responses to requests for information; offers information and assistance to ADRC customers using trauma informed model of service.
• Applies assessment and problem-solving skills to evaluate customer needs and requests to link clients with appropriate community resources and care options; conducts annual reassessments to determine eligibility for Meals on Wheels program.
• Employs strong organizational and logistics skills to coordinate liquid supplement program: processes requests, monitors supply, places orders, verifies invoices and prepares weekly delivery routes.
• Uses excellent oral and written communication skills to maintain correspondence within volunteer management software and schedule regular volunteers.
• Directs general clerical experience to support ADRC office including filing; opening and distributing office mail; typing various correspondence, memos, reports, and forms; scanning; faxing; photocopying.
• Practices effective attention to detail to monitor, coordinate, and maintain the Adaptive Equipment Loan Program.
• Utilizes skill in personal computer operation utilizing a variety of standard and specialized software and online programs; enters and verifies data for program data entry into client tracking system for required federal reporting; runs reports as needed.
• Accepts deposits of cash and checks, verifies the amounts by counting bills and change; makes deposits with county treasurer’s office.
• Organizes the distribution of the monthly ADRC newsletter.
• Establishes and maintains effective working relationships with internal and external partners.
• Performs other related duties as required or assigned.

TRAINING AND PROFESSIONAL EXEPERIENCE QUALIFICATIONS

• High school diploma or equivalent.
• One (1) year of previous paid full-time general office experience.
• Two (2) years of previous paid, full-time experience providing customer service to a diverse customer base.
• Appointment will be conditional upon successful completion of credit check, criminal, and caregiver background checks.
• Must have valid driver’s license, an acceptable driving record, and access to private transportation for work-related duties.
• Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.