What are the responsibilities and job description for the Economic Support Specialist position at Eau Claire County?
Directs expertise in public assistance programs, policies, and procedures to determine eligibility for assistance; conducts intensive investigative interviews to obtain and evaluate financial and non-financial information; researches and responds to financial and non-financial cross matches and alerts;obtains and verifies third-party information; collaborates with various agencies and support services; verifies appropriate levels of benefits and/or services.
Researches, interprets, and applies federal, state, and local policies governing eligibility, legal rights, and responsibilities of applicants; determines correct public assistance benefits through direct client contact via office interview and telephone in compliance with required state and federal time frames; assesses individual and family needs to provide referrals to other agencies and community support services.
Assures high levelof customer service emphasizing the department core values of welcoming, ethical, compassion, appreciation, respect, and excellence; answers phones in a call center setting; responds to questions; provides case status updates; processes changes; troubleshoots problems; responds to emergency needs; re-determines eligibility and processes verifications.
Utilizes skill in personal computer operations including a variety of standard and specialized software programs; records, maintains, reviews, and regularly corrects benefit levels and other documentation regarding applicants, using Community Alternative Response Emergency Services (CARES) and CARES Worker Web (CWW) systems.
Authorizes monetary benefits in childcare authorizations, FoodShare, fees for service and capitation rates for medical assistance and BadgerCare Plus; authorizes payment for caretaker supplement.
Identifies risk factors such as AODA, domestic abuse, disabilities, or suspected child/elder abuse and reports to appropriate services.
Demonstrates critical thinking to examine and report potential fraud, waste, and abuse as well as complaints and concerns regarding publicly funded and supported services; determines need for and prepares Fraud and Program Integrity referrals; performs basic math calculations to recalculate benefits for publicly funded and supported services;provides effective and credibletestimony at administrative hearings.
Completes ongoing trainings regarding changes in the federal and state regulations and technical advancements.
Performs other related duties as required or assigned.
Associate degree in a human service, public/business administration, economics, accounting, paralegal, or related field.
- Two (2) years of experience dealing with the general public in a position requiring direct customer contact.
- Two (2) years of experience in personal computer use with Microsoft Office software.
- Keyboarding skills of 45 w.p.m.
- Appointment will be conditional upon successful completion of criminal and caregiver background checks.
- This position will work remotely and in-office.
- An ergonomically correct and confidential workspace, at own expense, is required for this position when working remotely.
Employees must provide high speed internet access at own expense when working remotely.
Must be a resident of Wisconsin or Minnesota.
Must have valid driver’s license, an acceptable driving record, and access to private transportation for work-related duties.
Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.
Previous call center experience
Previous work experience with benefit programs and determining benefit eligibility preferred.
Salary : $24 - $27
