What are the responsibilities and job description for the Resource Generalist position at Eau Claire County?
JOB
The ADRC Resource Generalist provides agency-wide administrative services and referral of services to individuals and families served by the Aging & Disability Resource Center (ADRC), and to the public. This position delivers administrative support for ADRC staff.
EXAMPLE OF DUTIES
Provides prompt, accurate and friendly customer service responses to requests for information; offers information and assistance to ADRC customers using trauma informed model of service.Applies assessment and problem-solving skills to evaluate customer needs and requests to link clients with appropriate community resources and care options; conducts annual reassessments to determine eligibility for Meals on Wheels program.Employs strong organizational and logistics skills to coordinate liquid supplement program: processes requests, monitors supply, places orders, verifies invoices and prepares weekly delivery routes.Uses excellent oral and written communication skills to maintain correspondence within volunteer management software and schedule regular volunteers.Directs general clerical experience to support ADRC office including filing; opening and distributing office mail; typing various correspondence, memos, reports, and forms; scanning; faxing; photocopying.Practices effective attention to detail to monitor, coordinate, and maintain the Adaptive Equipment Loan Program.Utilizes skill in personal computer operation utilizing a variety of standard and specialized software and online programs; enters and verifies data for program data entry into client tracking system for required federal reporting; runs reports as needed.Accepts deposits of cash and checks, verifies the amounts by counting bills and change; makes deposits with county treasurer’s office.Organizes the distribution of the monthly ADRC newsletter.Establishes and maintains effective working relationships with internal and external partners.Performs other related duties as required or assigned.
The ADRC Resource Generalist provides agency-wide administrative services and referral of services to individuals and families served by the Aging & Disability Resource Center (ADRC), and to the public. This position delivers administrative support for ADRC staff.
EXAMPLE OF DUTIES
Provides prompt, accurate and friendly customer service responses to requests for information; offers information and assistance to ADRC customers using trauma informed model of service.Applies assessment and problem-solving skills to evaluate customer needs and requests to link clients with appropriate community resources and care options; conducts annual reassessments to determine eligibility for Meals on Wheels program.Employs strong organizational and logistics skills to coordinate liquid supplement program: processes requests, monitors supply, places orders, verifies invoices and prepares weekly delivery routes.Uses excellent oral and written communication skills to maintain correspondence within volunteer management software and schedule regular volunteers.Directs general clerical experience to support ADRC office including filing; opening and distributing office mail; typing various correspondence, memos, reports, and forms; scanning; faxing; photocopying.Practices effective attention to detail to monitor, coordinate, and maintain the Adaptive Equipment Loan Program.Utilizes skill in personal computer operation utilizing a variety of standard and specialized software and online programs; enters and verifies data for program data entry into client tracking system for required federal reporting; runs reports as needed.Accepts deposits of cash and checks, verifies the amounts by counting bills and change; makes deposits with county treasurer’s office.Organizes the distribution of the monthly ADRC newsletter.Establishes and maintains effective working relationships with internal and external partners.Performs other related duties as required or assigned.
