What are the responsibilities and job description for the Field Service Associate II-III position at EBARA TECHNOLOGIES INCORPORATED?
Job Details
Level: Experienced
Job Location: Chandler, AZ - Chandler, AZ
Position Type: Full Time
Education Level: High School
Salary Range: $31.00 - $44.00 Hourly
Travel Percentage: Up to 25%
Job Shift: Day
Job Category: Installation - Maint - Repair
Description
Under direct supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
ESSENTIAL FUNCTIONS
- Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
- Ability to interpret operation manuals to determine the root cause of tool failures.
- Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customer systems.
- Perform preventive maintenance with little supervision.
- Ordering, expediting, and notifying customers or management when product replacement is necessary.
- Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
- Comply with Finesse training for proper maintenance of parts usage and transactions.
- Complies with EBARA’s safety policies, including participating in and completing all required safety training.
- Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
- Performs other duties as assigned.
Qualifications
Education
- High School or AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.
Experience
- Preferred: Four (4) to Six (6) years of work related experience, preferably in the semiconductor industry.
- Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Demonstrated ability to troubleshoot down to a component level.
- Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
- Speaking in front of groups. Strong time management skills. Self-starter.
- Demonstrated leadership and program management skills.
- Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Provide verification of good driving record if servicing customer offsite.
Salary : $31 - $44
