Sales Order Management Rep II

Description

POSITION SUMMARY
Under direct supervision, responsible for processing orders for materials or merchandise from direct customer contact. 

ESSENTIAL FUNCTIONS 

• Responsible for processing orders for materials or merchandise from direct customer contact.  
• Create and monitor work orders to meet production and customer requirements. 
• Create sales orders, ensuring proper documentation and approvals are obtained before order booking. 
• Maintains customer files with sales, purchase orders, sales orders, and other information.  
• Tracks sales, shipment, delivery, and backlog activities, providing internal sales reports when needed.  
• Provides technical assistance to customers and sales personnel via telephone. 
• Act as a Liaison between customers and manufacturing, logistics, purchasing, sales, field service, and accounting to resolve status, production, delivery, and billing inquiries. 
• Provide status and data for weekly customer reporting. 
• Complies with EBARA safety policies, including participation in and completion of all required safety training. 
• Maintains a clean and safe working environment compliant with Ebara safety policies. 
• Perform other duties as assigned. 

Qualifications

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.       
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.      
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.           
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• High School diploma, Associate's, or equivalent experience.

Experience

• Four (4) to six (6) years of administrative experience, preferably in a professional office setting.
• Working knowledge of general policies and procedures.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Sufficient PC skills to manage information and good ten-key data entry skills.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
•  Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.          
•  Demonstrated teamwork and organizational skills.
•  Demonstrated excellent written and oral communication skills.
• Must be detail-oriented.

Salary : $28 - $32