What are the responsibilities and job description for the Field Service Associate II position at Ebara Technologies?

Job Details

Level

Experienced

Job Location

San Jose, CA - San Jose, CA

Position Type

Full Time

Education Level

High School

Salary Range

36.00 - $43.00 Hourly

Travel Percentage

Up to 25%

Job Shift

Job Category

Installation - Maint - Repair

Description

Under direct supervision, p erforms client-site servicing, repair and / or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

Services equipment and / or products at customer sites or service centers to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
Ability to interpret operation manuals to determine the root cause of tool failures.
Provides documentation of preventative maintenance, downtime, issues,and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customer systems.
Perform preventive maintenance with little supervision.
Ordering, expediting, and notifying customers or management when product replacement is necessary.
Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
Comply with Finesse training for proper maintenance of parts usage and transactions.
It complies with EBARA's safety policies, including participating in and completing all required safety training.
Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
Performs other duties as assigned.

Qualifications

Education

High School or AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.

Experience

Preferred : Four (3) to Six (6) years of work-related experience, preferably in the semiconductor industry.

Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and / or vacuum technology.

Strong Customer Relations skills.

SKILLS & ABILITIES

Demonstrated ability to troubleshoot down to a component level.

Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.

Speaking in front of groups. Strong time management skills. Self-starter.

Demonstrated leadership and program management skills.

Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.

Demonstrated teamwork and organizational skills.

Demonstrated excellent written and oral communication skills.

Verify good driving record if servicing customers offsite.

Salary : $36 - $43

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Field Service Associate II

EBARA TECHNOLOGIES INCORPORATED, San Jose, CA

Field Service Associate II

What are the responsibilities and job description for the Field Service Associate II position at Ebara Technologies?

What is the career path for a Field Service Associate II?

Job openings at Ebara Technologies

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